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SkyOne Federal Credit Union
Lewisville
Job Description Job Description Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Lewisville, TX location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping o
Job Source: SkyOne Federal Credit UnionRescue Air and Plumbing
Dallas, TX, United States
Looking to TRADE up to a better opportunity? Rescue Air and Plumbing is looking for a call center representative with a positive attitude to join our growing and dedicated team. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. This is not your typical
Job Source: Rescue Air and PlumbingMAP
North Richland Hills
Job Description Job Description MAP Communications Immediately hiring Call Center Representatives! What is a Call Center Representative? Our technology allows us to be a virtual extension of our client and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the
Job Source: MAPPetData Inc
Dallas
Job Description Job Description Salary: $17 - $18/hr Position: Call Center Representative - NO WEEKENDS OR NIGHTS Job Description: Full-time on-site call center position. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. Duties: Answer inbound phone lines, assisting customers with courtesy and professionalism. Respond to inbound emails and proc
Job Source: PetData IncPetData Inc
Dallas, TX, United States
Position: Call Center Representative - NO WEEKENDS OR NIGHTS Job Description: Full-time on-site call center position. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. Duties: Answer inbound phone lines, assisting customers with courtesy and professionalism. Respond to inbound emails and process faxed documents. Update customer information in data
Job Source: PetData IncElle Seller
Addison
Job Description Job Description The Call Center Representative will be responsible for managing inbound and outbound customer calls, addressing customer inquiries, providing information about products and services, and resolving complaints. This role requires excellent communication skills, a customer-centric approach, and the ability to handle a
Job Source: Elle SellerCurate Corp Voice
Dallas
Job Description Job Description About us: At Curate Corp Voice, we redefine excellence in the world of customer engagement. As a leading call center, we take pride in delivering exceptional communication solutions tailored to meet the unique needs of your business. With a commitment to excellence and a passion for customer satisfaction, we strive
Job Source: Curate Corp VoiceTEKsystems
Lewisville, TX, United States
*ONSITE WORK* *Call Center/Credit Union * *Lewisville, TX* *$20.50/hr* *Schedule:* M-F 9am-8pm central Sat 10-5pm Central Scheduling every other Saturday *Top 3 Skillsets:* Previous call center experience, banking industry experience, good tenure (2+ jobs in 1 year will have to provide further information) *Description:* * As a pivotal role in ensu
Job Source: TEKsystemsIrving, TX, United States
Job Number: 1791
External Description:
Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion.
Responsibilities:
Partner with stakeholders to successfully resolve problems or answer questions in a timely manner.
Accurately document customer issues, research steps, and actions taken in the case management system.
Perform back-office transaction processing (non-phone work) in support of HR functions.
Demonstrate the ability to translate complex information into a logical, concise communication (written and verbal).
Strong attention to details - driven to prevent errors and solving problems.
Able to grasp complex information quickly and probe effectively where additional information is required.
Demonstrate excellence in organizational and time management skills.
Ability to interact with a variety of customers, partners, vendors, management and employees.
Ability to work in a contact center environment with minimal supervision while using multiple system applications.
Required Qualifications: High School Diploma or equivalent required and 4+ years of related experience.
Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
Previous experience interacting with customers in a service environment required.
Experience in a call center and following a structured phone schedule.
Ability to maintain confidentiality of information.
Confident phone presence and exceptional customer service skills are required.
Prior experience using a case management system.
Strong customer service, problem solving and technology skills.
Proficient in MS Office applications - Word, Excel, PowerPoint, Teams.
Working knowledge of Workday or other HRIS system.
Effective listening and reading comprehension skills.
Desired Qualifications: Knowledge of or experience with Service Now and Workday tools.
Knowledge of Human Resources and/or Shared Services practices.
General knowledge of Payroll and Timekeeping.
General knowledge of Travel Services and Travel concepts.
Job Number: PR Northrop Grumman
Community / Marketing Title: Call Center Representative
Location_formattedLocationLong: Irving, TX, Texas US
Email Alert for Call Center Representative jobs in Irving, TX, United States
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