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Customer Success Lead

San Jose, CA, United States

[Full Time] Customer Success Lead at PermitFlow (United States) | BEAMSTART Jobs Customer Success Lead PermitFlow United States

Date Posted

25 May, 2023

Work Location

San Jose, CA, United States

Salary Offered

$70000 — $125000 yearly

Job Type

Full Time

Experience Required

3+ years

Remote Work

Yes

Stock Options

No

Vacancies

1 available

About the Role As the first Customer Success team member at PermitFlow, you’ll be working closely with the CEO, Head of Sales and Head of Permit Operations to ensure our customers are wildly successful. As a key member of the team, the Customer Success Lead will help craft our customer-success strategies & build out the department in an effort to deliver excellent customer experiences.

Objectives of this role Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction

Establish relationships as a trusted and strategic advisor to help ensure the continued value of PermitFlow’s products and services

Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team

Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings

Maintain existing customer-success metrics and data as directed

Work closely with Permit Operations department to ensure clients are meeting performance objectives

Work closely with Sales department to ensure seamless transition into the PermitFlow client base

Responsibilities Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both

Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals

Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables

About PermitFlow TurboTax for Construction Permitting Company Size: 6 - 10 People Year Founded: 2021 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job

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Customer Success Lead jobs in San Jose, CA, United States

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