Customer Success Lead
San Jose, CA, United States
[Full Time] Customer Success Lead at PermitFlow (United States) | BEAMSTART Jobs Customer Success Lead PermitFlow United States
Date Posted
25 May, 2023
Work Location
San Jose, CA, United States
Salary Offered
$70000 — $125000 yearly
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
About the Role As the first Customer Success team member at PermitFlow, you’ll be working closely with the CEO, Head of Sales and Head of Permit Operations to ensure our customers are wildly successful. As a key member of the team, the Customer Success Lead will help craft our customer-success strategies & build out the department in an effort to deliver excellent customer experiences.
Objectives of this role Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of PermitFlow’s products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed
Work closely with Permit Operations department to ensure clients are meeting performance objectives
Work closely with Sales department to ensure seamless transition into the PermitFlow client base
Responsibilities Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
About PermitFlow TurboTax for Construction Permitting Company Size: 6 - 10 People Year Founded: 2021 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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