PROGRAM MANAGER AMBULATORY BUSINESS OPERATIONS_

Seattle

Req #: 236398

Department: AMBULATORY BUSINESS OPERATIONS

Job Location Detail: UW MEDICAL CENTER - MONTLAKE

Posting Date: 07/02/2024

Closing Info:

Open Until Filled

Salary: $8334 to $13334 per month

Shift: First Shift

Notes:

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (w.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119\_a11y.pdf)

**The UW Medicine Ambulatory Business Operations** has an outstanding opportunity for an **PROGRAM MANAGER AMBULATORY BUSINESS OPERATIONS** **Work Schedule**

+ %100 FTE

+ HYBRID – REMOTE AND ONSITE AS BUSINESS NEEDS REQUIRE **POSITION HIGHLIGHTS**

+ Responsible for working with staff across the enterprise (both UWMC Montlake and Northwest campuses, Harborview Medical Center, and UW Primary Care) to implement a multi-year vision for effective and efficient clinic operations

+ Management of the senior computer specialist team to provide oversight on the business systems training, first-line user support, new functionality implementation, compliance auditing, and process consultation/analysis for ambulatory care teams across the enterprise addition to other business operations support and training

+ Manage the plan, content, and implementation for training for new staff on operational and technical workflows, remedial training for existing staff, version upgrade training and preparedness, and training on new functionality in Epic and other software used by Ambulatory Care staff **DEPARTMENT DESCRIPTION** The UW Medicine Ambulatory Business Operations team serves as a central resource team supporting the goals and needs of the ambulatory division across the system including Harborview, UW Medical Center Montlake and Northwest, and UWM Primary Care. **PRIMARY JOB RESPONSIBILITIES**

+ Deliver effective training on Epic and other business software to both new and existing UWMC staff through various formats including in-person in conference or computer classrooms, online, or at the elbow in a clinic

+ Lead and manage a team of senior computer specialists, ensuring effective performance and development

+ Set priorities and oversee the completion of projects and tasks to ensure alignment with organizational goals

+ Serve as the primary point of contact for escalated issues, ensuring timely and effective resolution

+ Lead and represent the team in various meetings, ensuring effective communication and collaboration with stakeholders

+ Implement industry best practices in IT operations, ensuring adherence to standards for efficiency, security, and reliability

+ Serve as a liaison with the IT department, facilitating communication and collaboration on tickets, upgrades, and strategic planning

+ Prepare stakeholders for upcoming changes in technology and processes, ensuring smooth transitions and minimal disruptions

+ Actively participate in Epic groups and forums, staying informed of the latest developments, sharing insights, and advocating for the needs and priorities for UW Medicine with Epic

+ Offer regular feedback to clinic management to address usage issues and contribute to problem-solving efforts

+ Ensure comprehensive application support for EpicCare utilized in ambulatory clinics, assisting users in troubleshooting and optimizing system usage **REQUIRED QUALIFICATIONS**

+ Bachelor’s Degree in computer science, business, education, healthcare, or a related field AND at least nine years of experience working in an acute or ambulatory care setting

+ Minimum two years of experience in either technical computer training or end-user application development or support

+ Strong understanding and experience in IT/computer/application support and analysis

+ Knowledge of Epic, payer plans, benefits verification processes, financial clearance process, denials auditing, and denials prevention process improvement

+ An equivalent combination of education and experience may substitute for stated requirements **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FUTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team.** Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.