MANAGER OF PROGRAM OPERATIONS_

Seattle

Req #: 235531

Department: UW MEDICAL CENTER-NORTHWEST - HOSPITAL SECURITY

Posting Date: 06/25/2024

Closing Info:

Open Until Filled

Salary: $6,691 - $10,037 per month

Shift: First Shift

Notes:

As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (w.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-contract-covered-exempt-20240419-a11y.pdf)

**UW Medical Center-Northwest – Hospital Security and Public Safety** has an outstanding opportunity to hire a **MANAGER OF PROGRAM OPERATIONS** .

**WORK SCHEDULE**

+ 40 hours per week, Day Shift **POSITION HIGHLIGHTS**

+ The Manager of Program Operations will provide managerial level support within UW Medical Center-Northwest Security and Public Safety department, overseeing and managing the day-to-day operation to ensure a secure, orderly, and safe environment

+ Be a part of a team dedicated to supporting UW Medicine where Patients Are First **DEPARTMENT DESCRIPTION**

+ The UW Medical Center - Northwest Security and Public Safety team has a crucial role in maintaining a positive, caregiving and welcoming environment at the Northwest campus in a manner that is consistent with UW Medicine Patients Are First Service Culture Guidelines

+ Hospital Security provides assistance and effective problem resolution for patients, staff, and visitors throughout the multiple departments of Northwest, in both patient and non-patient areas

+ A dynamic team committed to making continuous improvements, and to protecting and caring for our people and property **PRIMARY JOB RESPONSIBILITIES**

+ Plan, direct, and evaluate the daily operations of the public safety department; evaluates and draft policies and procedures to support the mission, vision, and values of public safety at UW Medical Center-Northwest; obtain input from both security and healthcare team members as directed, in drafting policies and procedures

+ Supervise the Public Safety supervisory team; lead, collaborate with, and support the supervisory team to create best practices in the oversight of operations; create ongoing opportunities for an exchange of ideas and ensure timely cascading of information in both verbal and written formats. Round with direct reports and maintain an active and current stoplight report for staff; respond to critical events and participate in discussions and committees to assess responses

+ Provide guidelines for professional development of staff and facilitate access to training opportunities that align with guidelines

+ Ensure proper use and functioning of physical security systems such as access control, panic alarms, and surveillance systems

+ Provide annual performance assessments for direct reports and assist in providing performance assessments for staff

+ Support UW Medicine/UW Medical Center-Northwest Public Safety Physical Security programs and technology: Report Exec statistics management (EOCC, WPVP/PSC, IAPC, Clery, ODB); Guardcard employee ID and Vuetura visitor ID systems management; infant abduction prevention system oversight; CAAMS (Computer Automated Access Management System) troubleshooting **REQUIRED POSITION QUALIFICATIONS**

+ Bachelor’s degree in criminal justice or related field, and a minimum of five years’ experience in Security Services, and 2 years of supervisory or managerial responsibility

+ Excellent interpersonal, organizational, analytical, written, verbal communication, and problem-solving skills

+ Equivalent education/experience will substitute for minimum qualifications **ABOUT UW MEDICAL CENTER-NORTHWEST**

UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center–Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring **Northwest Outpatient Medical Center** and **Specialty Care Meridian Pavilion.**

**Teamwork. Community. Opportunity. (wmedicine.org/about/career-opportunities/uw-medical-center-northwest)** Become part of our team. Join our mission to make life healthier for everyone in our community.

**ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER**

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

**Become part of our team. (wmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.