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[Full Time] Customer Success Manager at Epsilon3 (United States) | BEAMSTART Jobs
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Customer Success Manager
Epsilon3 United States
Date Posted
19 Jan, 2023
Work Location
Los Angeles, CA, United States
Salary Offered
$90000 — $120000 yearly
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
Epsilon3 is the OS for spacecraft and complex operations. We are an experienced team of engineering and design leaders from SpaceX, Google, Northrop, and Stanford. Our team worked firsthand on over 100 launches, including training and coordinating operations for multiple astronauts who successfully traveled to space and back. Epsilon3 is the result of decades of learning and delivers on the promise of making testing and operations as efficient, error-free, and enjoyable as possible. We are backed by Y Combinator and other world-class investors.
We are looking for a highly technical, detail-oriented Customer Success Manager to join our team who is passionate about space and test operations and supporting the many teams in the industry. As one of the first customer success team members, you will be instrumental in delivering success for our customers and helping to build out our customer success processes. Your core responsibility will be to ensure our customers are successful in their deployments and actively using and adopting Epsilon3 in their teams. You will also work closely with our product team to help translate customer needs into product improvements and roll outs. A natural interest in the space industry is extremely helpful.
Our clients are launch providers, satellite operators, integration & test teams, eVTOL & Aircraft companies, robotics, automotive, energy, and other complex engineering/operations companies. In this role you will be the first point of contact for the engineering teams using our product. You will be required to provide detailed answers to complex technical questions and, ultimately, to be considered a subject matter expert on Epsilon3 and the industry.
Primary Responsibilities Of Your Role
Serve as the advocate of our clients, understanding their needs, concerns and ensuring that our solutions are helping to solve their problems
Plan and carry out bi-weekly, monthly or quarterly feedback sessions with customers
Engage customers in periodic meetings to capture blockers and needed features. Ensure feedback captured in the product roadmap.
Create, analyze, and track engagement, usage, and growth metrics and proactively reach out to teams for upsell and churn reduction opportunities
Schedule and run new customer onboarding and training sessions
Import sample procedures for customers as part of their onboarding process
Educate clients on how they can use Epsilon3 to enhance their integration, testing and operations
Communicate/demonstrate new functionality and set expectations for customer requests
Look for opportunities to grow to new teams
Visit customers as needed/desired for demos and growth opportunities
Communicate value propositions of utilizing the Epsilon3 platform and enhance messaging surrounding return on investment for customers
Drive renewal rates and reduce churn
Influence future lifetime value through higher product adoption, client satisfaction and overall health/NPS scores
Work with sales to ensure seamless handoffs of new customers and share insights with marketing and training to simplify our customer’s use
Support clients with technical questions and act as an intermediary between client and engineering development team
Secondary Responsibilities Of Your Role
Monitor, triage, and respond to support tickets, chat messages, and messengers for customer issues
Manage accurate and complete information in CRM
Maintain in-depth knowledge of the product, feature set, and roadmap
Understand customer business issues and needs as well as additional tools and competitive market
Required Qualifications
3+ years of Client Success or Account Management experience supporting and selling SaaS services
Experience with account and customer tracking tools as well as CRMs
Excellent business acumen, communication skills, and presence
You bring the level of enthusiastic spirit, reliability and creativity, commitment, time, patience, and humor it takes to work with a fast-growing organization
Passion for efficiency tools
Experience in fast-growing tech startups
Excitement around our industry (Spacecraft, Launch Vehicles, Transportation, etc.)
Good communicator with outstanding oral and written communication skills
Ability to work cross-culturally/cross-functionally
Fluent in English (additional languages are a plus)
Self-starter and able to navigate ambiguity and assess rapidly evolving priorities
Strong team player with great communication skills and collaborative work ethic
Love of learning (technical and otherwise)
US Citizenship and/or Permanent Residency (future security clearance may be required)
Preferred Qualifications
Bachelor’s degree in engineering
Experience in the space/aerospace/defense industries
Operations experience in one or more related industries
Commercial level experience and negotiation skills
Master’s Degree
Salary range: $90,000 - $120,000
About Epsilon3
The OS for spacecraft and complex operations
Company Size:
11 - 50 People
Year Founded:
2021
Country:
United States
Company Status:
Actively Hiring
Looking for Partners
Looking for Clients
Raising Funds
Share This Job
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Email Alert for Customer Success Manager jobs in Los Angeles, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
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