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Adjust GmbH
Los Angeles, CA, United States
Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful meas
Job Source: Adjust GmbHServiceTitan, Inc.
Glendale, CA, United States
As a Customer Success Manager, you will serve as the primary point of contact for a designated list of customers, partnering closely with them to understand their needs, prove value, overcome obstacles, and empower them to keep using ServiceTitan as the ultimate tool to achieve extraordinary business outcomes. You will be responsible for the strate
Job Source: ServiceTitan, Inc.Salesforce, Inc.
Los Angeles, CA, United States
Germany - North Rhine-Westphalia - Remote Join our Talent Community and be the first to know about open roles, career tips, events happening near you, and much more. At Salesforce, we strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process,
Job Source: Salesforce, Inc.Record Group
Los Angeles, CA, United States
For The Record is the global leader in digital audio, visual, and record-keeping technology for legal justice. Over three decades, we’ve modernized more than 30,000 courtrooms across 70+ countries. Our innovations include FTR RealTime, an AI-based instant speech-to-text platform; the world’s first cloud-based recording management system; and a virt
Job Source: Record GroupFirst Resonance
Los Angeles, CA, United States
First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through adaptable and efficient prod
Job Source: First ResonanceNVIDIA
, CA, United States
We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business
Job Source: NVIDIAServiceTitan
Los Angeles, CA, United States
Ready to be a Titan? As a Pool Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in
Job Source: ServiceTitanJupiter Power
Santa Monica, CA, United States
Description This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past ex
Job Source: Jupiter PowerLos Angeles, CA, United States
Duro is on a mission to fundamentally change the future of hardware development, helping teams develop 3x faster and save 25% in supply chain costs. Our cutting-edge Product Lifecycle Management platform helps hardware teams move with agility, make timely decisions, and build disruptive products.
Backed by top investors, Duro is a forward-thinking group of innovators where collaboration and open communication are the norm. We're all about advancing boundaries, learning from each other, and making a real impact on the future. We're headquartered in Los Angeles and are looking to grow our team with a Customer Success Manager. So, if you're technical and love helping customers be successful, then Duro is your next stop.
What You'll Do
Drive and promote account growth, user engagement, retention, and success for customers by owning and partnering with sales, product, and engineering teams
Handle technical questions and objections, providing solutions and workarounds to address customer needs and teach customers how to maximize the platform's value
Consult regularly with customers to understand their needs and pain points and develop strategies to proactively problem-solve
Identify gaps between best practices and actual product utilization and clearly communicate recommendations that enable the customer to fully adopt Duro's solution
Serve as the "voice of the customer" and provide feedback to product and engineering teams on how we can better serve our customers
Requirements
5+ years of experience in a consultative customer facing role (account management, customer success management, sales engineer, etc.), preferably in a startup environment
Prior experience working with PLM, CAD, PDM, and/or ERP systems, including expertise in software integration
Demonstrated success in driving customer satisfaction, retention, and expansion
Ability to build rapport and establish trust with customers
Analytical mindset and ability to interpret customer data to drive insights and action
Passion for technology, innovation, and delivering exceptional customer experiences
Benefits
Working at a high-growth VC-backed startup where work-life balance is important
Flexible working location: we're a hybrid team, so you have the option to work from home and/or work out of our office in Los Angeles or New York
Competitive compensation package
Covered Medical, Dental, and Vision benefits
401K program
Unlimited PTO
If you are a talented and experienced CSM who is looking to join a fast-growing startup, we encourage you to apply!
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Email Alert for Customer Success Manager jobs in Los Angeles, CA, United States
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