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Customer Support Associate

Philadelphia, PA, United States

Allow your career to flourish with our incomparable upbeat supportive team atmosphere!

We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build our client's reputation. Our Customer Support Associates do an exceptional job of creating the most enjoyable experience possible for our customers. We strongly believe in the value of investing in our Customer Support Associate team by creating a positive culture to train, develop, and motivate our Team, setting you up with the tools for professional success!

Are you?

Energetic

A go-getter

Quick on your feet

Friendly and outgoing

A team Player

Great with people

Customer Support Associate Must: Become an expert in product knowledge to provide solutions to customer questions and concerns

Gather and input customer order information

Develop effective questioning to determine customer needs and provide practical solutions

Remain professional, courteous, helpful, and sympathetic to customer needs at all times

Perform customer outreach and educate them on services and products

Work collectively with customer support and management team to improve the customer experience and increase customer retainment

Raise issues of concern or problems to the attention of upper management

Perform other duties as assigned by management

Customer Support Associate Qualifications: No experience necessary we will train in all aspects of the position

High school diploma or GED

Call center, sales, customer service, retail, or service industry background is a plus

Ability to communicate effectively and sensitively to customer complaints

Detail-oriented with excellent follow-up practices

Ability to think quick on your feet and ask questions

Ability to work untraditional hours and show flexibility

Ability to adapt to change and address multiple issues simultaneously

Apply

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Customer Support Associate jobs in Philadelphia, PA, United States

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