Director of Sales

Seattle, WA, United States

Let’s start off with the most important part-what’s in it for you:

The Perks

Eligibility of perks is dependent upon job status

Get Paid Daily (Make any day payday)

Paid Time off & Holiday Pay (Because Balance Matters)

Benefits - Medical, Dental, Vision, Disability, 401K

HSA/FSA Plans -with employer contribution

Values Based Culture (#OMGLIFE)

Culture Add (Creating Space for Fresh Perspectives)

Referral Bonus (Get Paid to Recruit)

Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)

Employee Assistance Program

“Columbia Cares” Volunteer Opportunities

Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)

Task Force Work Opportunities (Grow your career in idyllic locations across the globe)

Online Learning Platform to Help You Grow!

Third-Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Cellphone Allowance

Incentive Eligible

Free Downtown Parking

Earning potential: Base pay + quarterly uncapped incentive and annual capped incentive eligibility.

Our Commitment to You:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Brass Tacks

Strategic/Department

Annually prepare internal prework, group strategic plan, and department revenue & expense budget. Aligns with the General Manager to achieve overall property objectives.

Generates department OKRs, deployment, and individual revenue contribution targets. Supports and approves individual SMART goal plans.

Creates succession planning for department team members and conducts weekly/monthly 1:1 and quarterly OMG/IDP meetings.

Meets and exceeds expectations for department gross revenue (examples; guest rooms, banquet, catering, misc. revenues).

Maintains and conducts industry research, and property data analytics to project future business volume.

Ensures the accurate production of monthly closing reports, owner’s reports, pace analytics, and forecasting reports.

Proficient in contractual clauses and terms & conditions.

Maintains department compliance with accounting standards (deposits, direct billing, and pre-payment.)

Reports weekly achievements for prospecting, inquiries, activities, and industry events.

Reports monthly achievements and ensures financial accuracy (P&L, sales & event platform, and deposits/AR).

Manages group-yielding efforts with support from the General Manager and Revenue Manager.

Maintains department standards and implements systems, including sales & event platform administration/management.

Provides overall direction, coordination, and leadership for all sales & events team members.

Primary support for all group sales outreach, negotiations, contractual review, planning, and service.

Direct liaison to all community organizations, city officials, industry associations, and public relations entities.

Ensures all applicable standards, policies, and procedures are fully implemented and adhered to in all departments.

Training/Mentoring

Hires, mentors, and trains department team members ensuring that the team is competent in all aspects. (If the property has Senior positions Director will support these efforts.)

Develop monthly department training program.

Conducts monthly department meetings.

Ensures Senior positions are monitored for development and leadership.

Implements corrective action (VAF/PIP).

Implements reward programs.

Individual

Achieves SMART goals assigned

Meets and exceeds expectations for revenue growth of assigned segments

Client relationship building including new business development and networking

Achieve prospecting goals and sales activities

Responds to inbound RFP’s (requests for proposals) within 24 hours

Knowledgeable with client negotiations, closing tactics, and contractual language

Responsible for forecasting revenue of assigned groups

Develops and maintains favorable working relationships and open communication with all departments

Creates a seamless experience for the client from sales to event management

May require additional job functions as needed based on the business needs of the property and team as requested by the General Manager and Seattle Support Center Leadership.

The Nitty Gritty

Bachelor’s Degree (BA) from a four-year college or university, or 7+years of experience in a sales management role at a hotel, or similar environment.

Strong leadership and critical thinking skills

The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

The ability to solve practical problems when only limited standardization exists.

Working knowledge of all applicable laws, codes, and regulations

Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the general public

Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel, and Word. Event Planning Program knowledge, specifically Delphi FDC, is required. Knowledge of room diagramming/layout program preferred.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

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