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IT Help Desk Technician (Contract)

New York, NY, United States

Title: IT Help Desk Technician

Duration: 6+ Months Contract

Location: Manhattan, NYC

Rate: $OPEN

Requirements

6+ Years Experience

Implemented processes and procedures

Manage targets and KPIs for Help desk

Setup, configured and on-going management of reports for Help desk.

Reports dashboard

Handling tickets and advanced customer queries

First point for escalations

Developing & troubleshooting. Layer 1-3 topologies

Benefits

Note: If interested please send your updated resume to [email protected] ([email protected]) and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

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