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Mid-Cal Labor Solutions
Dallas, TX, United States
Overview: Garland, Texas Position Summary This position is primarily responsible for leading, organizing, training and evaluating the customer service department and ensuring the company delivers the highest level of customer service possible. The Customer Service Manager is also responsible for executing the service strategies consistent with th
Job Source: Mid-Cal Labor SolutionsTexas Family Fitness
Dallas
Job Description Job Description Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Vision insurance Job Description: We are seeking a dedicated and experienced Customer Service Manager to join our dynamic team in the fitness indust
Job Source: Texas Family FitnessCanteen North America
Dallas, TX, United States
Canteen Position Title: CUSTOMER SERVICE MANAGER - DALLAS, TX Pay Grade: 13 Salary: $60,000 - $75,000 Other Forms of Compensation: company car, company cell or stipend, company laptop, 10% bonus eligible Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading
Job Source: Canteen North AmericaNova Biomedical
Dallas, TX, United States
1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) in Arizona and Maryland. Directs all aspects relating to the daily operations of th
Job Source: Nova BiomedicalRedBird Global
Dallas, TX, United States
At RedBird Global, our marketing and business development campaigns allow our clients to grow and foster new partnerships within this industry. Our firm is seeking individuals who are constantly keeping up with the latest technology and thrive in an innovative environment. Our major clients are looking for top talent to become a Client Services Man
Job Source: RedBird GlobalTexas Family Fitness
Dallas, TX, United States
Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Vision insurance Job Description: We are seeking a dedicated and experienced Customer Service Manager to join our dynamic team in the fitness industry. The ideal candidate w
Job Source: Texas Family FitnessCoreLogic
Dallas, TX, United States
At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and
Job Source: CoreLogicSoutheast Recruiters
Dallas, TX, United States
Location Dallas, TX **General Summary**: The Customer Experienced Manager is responsible for overseeing the daily operations of the customer service department. The manager will be responsible with communicating with the customer service representatives about customer service objectives, compiling data to analyze the departments progress, and coor
Job Source: Southeast RecruitersDallas, TX, United States
Location: Dallas, Texas
Job Type: Full-Time
This role reports to the Director of Customer Service, also located in Dallas
As a Customer Service Manager, you will manage a team of Customer Service Representatives, all dedicated to serving our customer base through email, voice, chat, and social. Our ideal applicant, with their experience and skill, will make a positive contribution to our quest to become the most customer centric used book company online. They will leverage their experience and skill to run a 24/7 contact center across all channels, owning scheduling, service levels, first contact resolution, quality, coaching, retention, and a dynamic workflow that supports an in-house hybrid workforce across multiple time-zones.
This role is pivotal in ensuring that our customer service department not only meets but exceeds customer expectations, contributing to the overall success and growth of the company.
WHAT YOU'LL DO:
Develop and implement customer service strategies aligned with company objectives.
Oversee customer interactions across multiple channels for consistency and quality.
Define and monitor KPIs for evaluating service effectiveness.
Lead talent acquisition, training, and development efforts.
Gather and analyze feedback to drive continuous improvement.
Coordinate optimal staffing levels across all support channels.
Manage escalated customer issues and oversee fraud prevention strategies.
Collaborate to enhance customer service systems and technologies.
WHAT EXPERIENCE YOU WILL NEED:
Bachelor's degree in business administration, management, or a related field preferred.
6+ years of experience in customer service management, including developing and implementing effective strategies and leading high-performing teams.
Prior workforce planning and scheduling experience a plus.
Demonstrated customer/client focus with attributes like courtesy, confidence, tact, patience, and diplomacy in handling complex problems.
Strong leadership skills to motivate, coach, and develop team members, coupled with outstanding communication and interpersonal skills for building relationships across organizational levels.
Experience with customer service software, CRM systems, and various technologies related to customer support and engagement, including proficiency in Microsoft Suite, CRMs, teleconferencing applications, and internal messaging systems.
Excellent analytical and problem-solving abilities, with a keen eye for detail and proficiency in using data to inform decisions.
Ability to take end-to-end ownership, coupled with excellent written and verbal communication skills, delivering concise and precise communication.
WHY YOU'LL LOVE IT HERE:
Competitive compensation package
Earn Paid Time Off at Accrual Rate of 15-days per year
6 Paid Holidays per calendar year
Medical & Vision Insurance
Dental Insurance
Company paid STD/LTD
Company paid Life Insurance
Annual bonus incentive
401k match program
Professional development & growth opportunities
Work with nice, fun people
FREE BOOKS!
TRAVEL: Up to 10% travel based on source of demand.
LOCATION: This is a hybrid, work-from-home and in-person position located in Dallas, TX. Applicants must be within driving distance of Dallas, TX.
POSITION TYPE/EXPECTED HOURS
This is a salaried Full-time position. Successful applicants must be willing to work in a set shift pattern, including morning and afternoon hours. Weekend shift(s) are required for this position. Flexible work from home options available.
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If you are ready for your next big challenge, we would love to hear from you!
Flexible work from home options available.
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Customer Service Manager jobs in Dallas, TX, United States
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