ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
ThriftBooks
Dallas, TX, United States
Location: Dallas, Texas Job Type: Full-Time This role reports to the Director of Customer Service, also located in Dallas As a Customer Service Manager, you will manage a team of Customer Service Representatives, all dedicated to serving our customer base through email, voice, chat, and social. Our ideal applicant, with their experience and skil
Job Source: ThriftBooksTexas Family Fitness
Dallas, TX, United States
Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Vision insurance Job Description: We are seeking a dedicated and experienced Customer Service Manager to join our dynamic team in the fitness industry. The ideal candidate w
Job Source: Texas Family FitnessMid-Cal Labor Solutions
Dallas, TX, United States
Overview: Garland, Texas Position Summary This position is primarily responsible for leading, organizing, training and evaluating the customer service department and ensuring the company delivers the highest level of customer service possible. The Customer Service Manager is also responsible for executing the service strategies consistent with th
Job Source: Mid-Cal Labor SolutionsCanteen North America
Dallas, TX, United States
Canteen Position Title: CUSTOMER SERVICE MANAGER - DALLAS, TX Pay Grade: 13 Salary: $60,000 - $75,000 Other Forms of Compensation: company car, company cell or stipend, company laptop, 10% bonus eligible Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading
Job Source: Canteen North AmericaNova Biomedical
Dallas, TX, United States
1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) in Arizona and Maryland. Directs all aspects relating to the daily operations of th
Job Source: Nova BiomedicalTexas Family Fitness
Dallas
Job Description Job Description Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Vision insurance Job Description: We are seeking a dedicated and experienced Customer Service Manager to join our dynamic team in the fitness indust
Job Source: Texas Family FitnessRedBird Global
Dallas, TX, United States
At RedBird Global, our marketing and business development campaigns allow our clients to grow and foster new partnerships within this industry. Our firm is seeking individuals who are constantly keeping up with the latest technology and thrive in an innovative environment. Our major clients are looking for top talent to become a Client Services Man
Job Source: RedBird GlobalErickson Senior Living
Dallas, TX, United States
Location: Highland Springs by Erickson Senior Living Highland Springs is a beautiful 89-acre continuing care retirement community in North Dallas, Texas. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states—and growing. We a
Job Source: Erickson Senior LivingDallas, TX, United States
At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description
Plan, organize, and direct workflow
Train and lead staff in all departmental operations, processes, procedures and requirements
Drive and coordinate effective Production and Quality Control as well as issue resolution
Collaborate with both internal and external teams to facilitate a seamless client experience
Foster a high-energy, client-centric operation based on accountability and engagement
Develop and measure key performance indicators at both team and individual level to gauge and enhance operational effectiveness
Maintain a culture of continuous improvement and professional development
Provide operational agility, including cross-training and business continuity
Manage the client relationship including adhering to Service Level Agreements and maintain above average work quality
One-on-one coaching, counseling and training of CCRs.
Interviewing and selection of new employees. Communicating departmental initiatives and priorities to the team.
Monitor quality of calls and provide written feedback associates. Address training needs with employees as necessary.
Provide overflow coverage assistance with Contact Center Supervisors.
Manage resolution of escalated calls.
Job Qualifications
Bachelor’s degree preferred or equivalent 5+ years of relevant work experience
4+ years of related experience with a background in real estate/mortgage-escrow/quality auditing with 3 years of leadership experience
Proven ability to lead teams in a fast-paced, client-centric, results-oriented culture
Exceptional leadership skills, including team-building and emotional intelligence
Demonstrated ability to motivate and to manage change effectively
Strong interpersonal, negotiation, and conflict resolution skills
Excellent written and oral communication skills
Excellent planning and organizational abilities
Experience managing and/or interacting with distributed teams. Ability to organize and coordinate with stakeholders across multiple functions and geographic locations
Ability to prioritize and handle multiple projects
Proficient technical aptitude in MS Excel and Access
CoreLogic's Diversity Commitment
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
EOE AA M/F/Veteran/Disability
CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.
Please apply on our website for consideration.
Privacy Policy - http://www.corelogic.com/privacy.aspx
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.
#J-18808-Ljbffr
Customer Service Manager jobs in Dallas, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.