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Pattons
Charlotte, NC, United States
About Us Established in 1960, ELGi is a global compressed air solutions provider with over two million customers across 100 countries. With over 400 products and accessories, ELGi aims to provide the lowest ownership cost experience supported by responsive service. Our brand goal of being "Always Better" for our customers, employees, investors, su
Job Source: PattonsU.S. Department of the Treasury
Charlotte, NC, United States
Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov Learn more about this agency This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who meet the def
Job Source: U.S. Department of the TreasuryiQuor
Charlotte, NC, United States
We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like f
Job Source: iQuorAscendum Machinery
Huntersville, NC, United States
POSITION SUMMARY : The Technical Sales Support Specialist will be responsible for supporting the sales team in managing and coordinating maintenance on equipment/attachment inventory, working with sales and service at branch locations to collaborate on maintenance/repairs needed. Handling new products, and various other responsibilities related to
Job Source: Ascendum MachineryTekwissen
Davidson, NC, United States
Position: IT Technician 2 Location: Davidson, NC Duration: 12 Months Job Type: Contract Work Type: Onsite Pay Rate: $28- $28/hour on W2 Overview : TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company that specializes in global climate technologies. It operates in the Cl
Job Source: TekwissenNR Consulting
Charlotte, NC, United States
Technical Support Analyst Contract Charlotte, NC Job Description: Hardware and Software; Setting up new pcs. A/V break/fix; Network printer breakfix; various other hardware and software break/fix; first line trouble shooting phone and network issues. Qualifications: Knowledge of Windows Vista, XP, Win7, Win10 as well as familiarity with troublesho
Job Source: NR ConsultingSHI International
Charlotte, NC, United States
Job Summary The Technical Support Lead will oversee IT Support, AV, and Desktop support, including installation, configuration, maintenance, troubleshooting, user support, system updates, collaboration, documentation, vendor coordination, and event support. The ideal candidate should have technical expertise in desktop support, AV systems, and netw
Job Source: SHI InternationalCivicEye
Charlotte, NC, United States
JOB SUMMARY CivicEye delivers modern, easy-to-use cloud software for communities and law enforcement that helps to save lives and increase security. The company combines a deep understanding of law enforcement and public safety with an unrivaled technology platform, bringing powerful and easy-to-use solutions to law enforcement, drug control, pros
Job Source: CivicEyeCharlotte
Job Description Job Description Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.
Our regional Technical Support Managers run world-class Technical Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Desktop Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
Key responsibilities Management of a professional support team, including skills development and performance management
Operational control, shift scheduling, accountability for key performance indicators (KPIs)
Ensures that all customer cases are responded to within the SLA, and in a professional manner
Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
Accountability for customer satisfaction
Contribution to the support knowledge base
Continuous improvement to the team's processes and support service delivery
Hire, develop and train support team to match business requirements
Work with the leadership team to drive growth and transformation initiatives
Required skills and experience Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
Leadership experience, and preferably team management experience
Confidence under pressure, with proven track record of high customer focus
Preferably fluent in two languages, English being primary one
Excellent communication skills (verbal and written)
Additional skills that you might also bring Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
Proven track record of contributing to Open Source projects
Software development experience
Experience in working in support organizations
Hands on experience with Canonical's products
About Canonical Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu -- the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
We offer: 100% work-from-home
Learning and development
Competitive salary
Recognition rewards
Annual leave
Priority Pass for travel
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.
#LI-Remote
Email Alert for Technical Support Manager jobs in Charlotte
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