Customer Service Representative
Owings Mills, MD, United States
Job Description:
MUST BE BILIGUAL FOR THIS POSITION
Must reside in Maryland or Virginia to apply - Remote
We are looking for dynamic, hard working professionals ready to grow with us. English and Bilingual positions are available. Working with us means applying a passion for meaningful work on the leading issues of our day. Smart, compassionate, and innovative, we believe in growing the careers of our employees.
The Customer Service Representatives primary duties are:
Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures.
Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems.
Communicate with client staff as required and forward Case and Customer information when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.
Minimum Qualifications:
CSRs shall have at least one (1) year of Customer service experience.
A high school diploma or GED is required. Associates Degree or Degree in progress preferred.
Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience.
Previous experience as a customer service representative in a call center.
Preferred Skills/Experience:
Ability to navigate in up to seven separate systems and up to three systems simultaneously.
Ability to navigate and update systems in Windows.
Ability to convey information and direction for multiple programs during a single interaction.
Professional Skills:
Strong verbal, interpersonal and written communication skills
Team player with the ability to work in a fast-paced environment
Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude
Ability to be flexible to handle multiple priorities and to work limited overtime as necessary