Customer Service - Customer Service Representative I

Towson, MD, United States

When you're a part of the Chesapeake Employers family, your contributions will impact the lives of working people all across Maryland. We believe in treating people with the respect, care, and dignity they deserve. If you would like to work for an organization that strives to do the right thing for its customers, employees, and communities, consider joining Chesapeake Employers and growing your career with Maryland's largest writer of workers' compensation insurance.

Position Summary :

Dedicated resource for answering customer inquiries regarding Chesapeake Employers' workers' compesation insurance policies, claims, products and services. Serve as Chesapeake Employers' "front-line" to the customer and provide timely, accurate and courteous responses to their inquiries. Communicate directly with agents, policyholders, injured workers, attorneys, medical providers and other Chesapeake Employers employees.

Duties and Responsibilities :

Demonstrate expertise in assigned skillsets.

Provides front line "first class" service to all internal and external customers.

Answers customer concerns regarding information on rates, policies, and claim status to injured workers, attorneys, agents, and medical providers.

As an employee of Chesapeake Employers', must safeguard the privacy and security of our clients' information. This means following Chesapeake Employers privacy and information security policies and procedures. If you notice any unusual or suspicious activity, you must report it immediately. As part of your normal job duties, you may come across sensitive or confidential information and are responsible for keeping our data secure and confidential.

Actively supports the company strategies and department goals by accomplishing tasks as assigned.

Skills, Education and Experience : A High School Diploma or equivalent is required.

1-2 years of customer service experience required.

Experience in an insurance industry preferred.

Excellent verbal and written communication skills required.

Basic PC skills required.

Knowledge of MS Office Suite is preferred.

Bi-lingual preferred.

Positional Competencies : Bias for Action

Knowledge Sharing

Deliver Results

Service and Sales Excellence

Personal Leadership

Teamwork and Communication

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

Work Environment:

Office Environment. The noise level is usually moderate

POSITION SUMMARY:

Dedicated resource for answering customer inquiries regarding Chesapeake Employers' workers' compensation insurance policies, claims, products and services. Serve as Chesapeake Employers' "front-line" to the customer and provide timely, accurate and courteous responses to their inquiries. Communicate directly with agents, policyholders, injured workers, attorneys, medical providers and other Chesapeake Employers employees.

DUTIES AND RESPONSIBILITIES:

• Demonstrate expertise in assigned skillsets.

• Provides front line "first class" service to all internal and external customers.

• Answers customer concerns regarding information on rates, policies, and claim status to injured workers, attorneys, agents, and medical providers.

• As an employee of Chesapeake Employers', must safeguard the privacy and security of our clients' information. This means following Chesapeake Employers privacy and information security policies and procedures. If you notice any unusual or suspicious activity, you must report it immediately. As part of your normal job duties, you may come across sensitive or confidential information and are responsible for keeping our data secure and confidential.

• Actively supports the company strategies and department goals by accomplishing tasks as assigned.

SKILLS, EDUCATION AND EXPERIENCE:

• A High School Diploma or equivalent is required.

• 1-2 years of customer service experience required.

• Experience in an insurance industry preferred.

• Excellent verbal and written communication skills required.

• Basic PC skills required.

• Knowledge of MS Office Suite is preferred.

• Bi-lingual preferred.

POSITIONAL COMPETENCIES:

• Bias for Action

• Knowledge Sharing

• Deliver Results • Service and Sales Excellence

• Personal Leadership

• Teamwork and Communication

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT:

Office Environment. The noise level is usually moderate.

Other details Pay Type Hourly

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