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Asterand
Westbury, NY, United States
SUMMARY Supports the user community by diagnosing and resolving network, workstation, and software problems. Represents the first point of contact with the IT department for prompt resolution of technical issues. Executes network and system administration task in support of the Information Technology department. Identifies and recommends initiativ
Job Source: AsterandAmentum
Westbury, NY, United States
Amentum, is a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community. Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business de
Job Source: AmentumMettler-Toledo
Norwalk, CT, United States
Our Opening and Your Responsibilities Summary: The role includes executing validation per MT established protocols for new and installed lab software systems, providing services for customer implementations in both regulated and non-regulated environments, working with pre-sales to build sales pipeline, coordinating validation activities, providi
Job Source: Mettler-ToledoTemPositions Group Of Companies
White Plains, NY, United States
Technical Support Specialist Description: White Plains, NY client seeking a Level 1-2 Tech Support Specialist for an immediate 3-4+ month temp/contract opportunity. Required skills include 1-2+ years MS Office 365 (Outlook, Word, XL, PowerPoint) application support experience, strong desktop hardware/break-fix skills and experience with Azure AD.
Job Source: TemPositions Group Of CompaniesGoodway Technologies Corporation
Stamford
Job Description Job Description During its 55-year history Goodway Technologies employs a highly motivated workforce that develops and markets revolutionary industrial maintenance solutions to companies in the commercial HVAC, manufacturing, power generation, and other industrial applications all over the world. We are seeking a highly organized
Job Source: Goodway Technologies CorporationApple
Manhasset, NY, United States
Summary Posted: Jun 27, 2024 Role Number: 114438201 Do you love how it feels to help others? After customers purchase our products, you're the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you're helping customers get started with th
Job Source: AppleSysdyne Technologies
Stamford, CT, United States
Sysdyne Technologies is seeking a Technical Support Engineer to join the Customer Support team. We are growing rapidly via our best-in-breed cloud-native products and our second-to-none customer service. QUALIFICATIONS 2-5 years of experience in technical support activities Hands on experience in SQL, Scripting (batch, shell, power shell etc.) Ha
Job Source: Sysdyne TechnologiesConcrete Careers
Stamford, CT, United States
Salary: $80k - $100k + Bonus Location: Hybrid schedule - Stamford, CT Position Overview Concrete Careers is supporting a client seeking a Technical Support Engineer to join the Customer Support team. We are growing rapidly via our best-in-breed cloud-native products and our second-to-none customer service. Requirements 2-5 years of experience
Job Source: Concrete CareersStamford, CT, United States
**Technical Support Specialist**
Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merged businesses of and & and is a full-spectrum, Customer Experience and Research Technology solutions provider, servicing professional client enterprises directly. Our technology allows our clients to gather, analyze and share data for Voice of the Customer Programs & Market Research. If you want to join an exciting growth brand, then we are your natural choice.
We are looking for a Technical Support Specialist to join our team in Stamford, Connecticut. The Technical Support Specialist (Streaming) (TSS(S)) provides project support, technical support, and guidance to customers of our qualitative product suite. The TSS(S) is responsible for fielding client communications, ensuring Live Video(Video Streaming) project recording and backups are functioning, working with the necessary internal support tools, quality assurance of live projects, and project time-stamping. The TSS(S) is also responsible for providing second level point of escalation in troubleshooting technical difficulties with Frontline Support Agents and addressing client queries in a professional and timely manner. As a part of the team, your priority would be the customers and ensuring they have the best experience
with our proprietary product.
Your role will challenge and require you to:
* Communicate with clients and facilities to ensure projects start in a timely manner and without difficulty
* Ensure that all customers and internal tickets are handled in a professional, timely, curteous, and respectful manner
* Monitoring of the Zendesk ticket system
* Follows the direction, guidance, processes, and policies as defined by the Technical Support Supervisor
* Perform regular QA checks (as necessary) to ensure projects run without issues
* Project Time-Stamping (Marking) on an as-needed basis
* Prompt next-tier escalation to superiors when warranted
* Suggest modifications to internal support tools to improve processes
* Operate in cohesion with BG counterparts to ensure efficient operations
What you bring:
* Excellent communication skills (written and verbal) in English
* Strong customer-orientation, ability to provide technical consulting to non-technical users
* Ability to present solutions using the Live Video product suite that meet our customers needs
* Able to work independently with minimal supervision while maintaining high level, quality customer response
* Capable of working in a constantly evolving work environment
* Experience with the Live Video product suite is a plus;
* Experience in customer service and/or technical support services
* Comfort with technology
* Ability to build strong, lasting relationships with customers/stakeholders inside an organization
* Excellent customer service skills - the ability to be empathetic, accurate, responsive, and resourceful
* Positive attitude
* Superb communicator who empathizes with the audience
What we offer:
Forsta is a great place to advance your career, and we have an amazing culture. To those of us who already work here, Forsta is more than just another job. We work hard, but Forsta is an employer that provides ample opportunities to learn, grow, and express creativity. The management team has an open-door policy and encourages collaboration at every point in every process. Our team members are much more than just co-workers were all friends working toward a common goal.
* Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
* Exciting challenges in an international environment
* Competitive salary and regular performance reviews
* Flexible location and working environment possibility to work from home
* Benefits like generous vacation days, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
* and many more
If you have the qualifications listed above and want to join a great team, apply now!
A copy of our privacy policy can be found here:
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Location Stamford, Connecticut Minimum Experience Entry-level
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Email Alert for Technical Support Specialist jobs in Stamford, CT, United States
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