IT Support Specialist
Dallas, TX, United States
Job brief
We are looking for an IT Support Analyst to help monitor, maintain and support restaurant IT systems.
IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.
Responsibilities:
Keep POS system functionality and configurations up to date through menu and coupon data management, testing all changes to functionality prior to deployment
Monitor, maintain and support all core restaurant systems, including POS, payment terminals, laptops and tablets
Provide support and troubleshooting for inventory management systems as needed
Provide phone support to restaurant managers, including diagnosing and solving equipment and software issues, working directory with POS vendors as needed
Assist in the deployment of new technology to the restaurants utilizing proven project management methodology
Assist other teams within I.T. with the design and deployment of new applications, systems or processes
Assist other teams within I.T. with diagnosis, review and resolution of Restaurant Systems issues
Work closely with restaurant operations to enhance and improve the functionality, design and configuration of in-store systems and training materials as needed
Preferred Qualifications 2+ Years of experience with POS Support is required
Experience with Sicom, Par Brink Aloha preferred
Basic knowledge of computer networking, PC hardware, Windows; phone and internet troubleshooting is a plus
Previous help desk or IT support experience is required
Knowledge and understanding of food/beverage inventory management
College Degree preferred
Ability to communicate effectively and professionally, both written and verbal, with all levels of the organization
Able to adapt quickly to changes, including new systems, applications and processes
Strong problem-solving skills
Excellent customer service skills
Ability to work independently
Sun Holdings, Inc. Benefits Competitive pay and benefits (medical, dental, vision, disability and life insurance plan options)
Paid time off
Opportunities to advance your career and grow the us!
We at Sun Holdings, Inc. are committed to delivering a great experience to our customers and a stimulating career environment for our employees.
Sun Holdings, Inc. is an Equal Opportunity Employer.
Job Type: Full-time
Salary: $34,473.74 - $46,700.74 per year
Benefits: Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule: 8 hour shift
Monday to Friday
Ability to commute/relocate: Dallas, TX 75224: Reliably commute or planning to relocate before starting work (Required)
Experience: Help desk: 1 year (Preferred)
Work Location: In person