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IT Support Specialist

Dallas, TX, United States

Job brief

We are looking for an IT Support Analyst to help monitor, maintain and support restaurant IT systems.

IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

Responsibilities:

Keep POS system functionality and configurations up to date through menu and coupon data management, testing all changes to functionality prior to deployment

Monitor, maintain and support all core restaurant systems, including POS, payment terminals, laptops and tablets

Provide support and troubleshooting for inventory management systems as needed

Provide phone support to restaurant managers, including diagnosing and solving equipment and software issues, working directory with POS vendors as needed

Assist in the deployment of new technology to the restaurants utilizing proven project management methodology

Assist other teams within I.T. with the design and deployment of new applications, systems or processes

Assist other teams within I.T. with diagnosis, review and resolution of Restaurant Systems issues

Work closely with restaurant operations to enhance and improve the functionality, design and configuration of in-store systems and training materials as needed

Preferred Qualifications 2+ Years of experience with POS Support is required

Experience with Sicom, Par Brink Aloha preferred

Basic knowledge of computer networking, PC hardware, Windows; phone and internet troubleshooting is a plus

Previous help desk or IT support experience is required

Knowledge and understanding of food/beverage inventory management

College Degree preferred

Ability to communicate effectively and professionally, both written and verbal, with all levels of the organization

Able to adapt quickly to changes, including new systems, applications and processes

Strong problem-solving skills

Excellent customer service skills

Ability to work independently

Sun Holdings, Inc. Benefits Competitive pay and benefits (medical, dental, vision, disability and life insurance plan options)

Paid time off

Opportunities to advance your career and grow the us!

We at Sun Holdings, Inc. are committed to delivering a great experience to our customers and a stimulating career environment for our employees.

Sun Holdings, Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Salary: $34,473.74 - $46,700.74 per year

Benefits: Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Schedule: 8 hour shift

Monday to Friday

Ability to commute/relocate: Dallas, TX 75224: Reliably commute or planning to relocate before starting work (Required)

Experience: Help desk: 1 year (Preferred)

Work Location: In person

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