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Amazon
Seattle, WA, United States
Senior Program Manager, Executive Selling Partner Relations Job ID: 2667976 | Amazon.com Services LLC The Executive Selling Partner Relations (ESPR) team tackles issues which cannot be resolved with the tools available to Seller Support Associates. Our group excels in finding creative, resourceful ways to reduce seller pain points and build seller
Job Source: AmazonAmazon
Seattle, WA, United States
Senior Program Manager, Selling Partner Support Job ID: 2687505 | Amazon.com Services LLC As a Sr. Program Manager, you will be responsible for identifying, driving and tracking strategic initiatives that improve Selling partner experience contacting Amazon using various contact channels. You will collaborate with operations, training, product, an
Job Source: AmazonAmazon
Seattle
Description As a Sr. Program Manager, you will be responsible for identifying, driving and tracking strategic initiatives that improve Selling partner experience contacting Amazon using various contact channels. You will collaborate with operations, training, product, and software development teams both inside and outside Selling Partner Support; b
Job Source: AmazonAmazon
Seattle, WA, United States
Description At Amazon, we are working to be the most Customer-centric company on Earth. One customer experience that we are constantly looking to take to a new level is that of the tens of thousands of software developers serving Amazon’s selling partners globally by building business automation solutions with our programmatic interfaces, includin
Job Source: AmazonAmazon
Seattle
Description Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? Does leading resource coordination and priority setting across teams, co
Job Source: AmazonAmazon
Seattle
Description Do you want to join an innovative team that is at the forefront of solving complex business problems? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? If so, the Selling Partner Support team is
Job Source: AmazonAmazon
Seattle
Description Amazon is the world's largest online retailer, offering a wide range of products and services to millions of customers globally. Our team is responsible for building a healthy pipeline of new sellers and valuable selection into our stores, while driving onboarding and education to help sellers unlock and achieve their success potential.
Job Source: AmazonAmazon
Seattle, WA, United States
Job ID: 2687496 | Amazon.com Services LLC Do you want to join an innovative team that is at the forefront of solving complex business problems? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? If so, the S
Job Source: AmazonSeattle
Description
The Executive Selling Partner Relations (ESPR) team tackles issues which cannot be resolved with the tools available to Seller Support Associates. Our group excels in finding creative, resourceful ways to reduce seller pain points and build seller trust. We partner with teams across the Seller Services organization to assure that our sellers receive the world-class experience that they’ve come to expect.
The ESPR team is seeking an entrepreneurial, innovative, and customer obsessed program manager who excels at stakeholder management. You will support the program operations within the World-Wide ESPR team through implementation of program and operational mechanisms, alignment and standardization efforts to support scaling, and replication of proven initiatives across the team both geographically and across business verticals. In this is high-impact, high-visibility position, you will interact with a broad group of stakeholders and will require a self-directed individual with strong attention to detail, great deep dive skills, and curiosity to step into unfamiliar spaces to drive change for Selling Partners through new and existing mechanisms. Additionally, this position requires the ability to identify root cause, effectively communicate, and drive change with both operations and technical teams. The successful candidate will possess the ability to multitask, make smart and timely decisions with limited guidance, be curious, and genuinely enjoy the idea of challenging the status quo to innovate for our Selling Partners
Key job responsibilities
• Collaborates to build partnerships with key stakeholder groups, businesses and leaders to ensure systemic problems are addressed and corrected.
• Create and communicate Selling Partner Anecdote and escalation summaries to executives and senior leaders for Anecdotes flashes and business review updates.
• Deep dive repeat issues for individual selling partners and provide coaching and recommendations for improved success on the platform.
• Identify and communicate any potential risks and obstacles with current Marketplace processes, initiatives, and system issues affecting Selling Partners, providing recommendations for corrective action to business stakeholders.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit mazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit boutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Email Alert for Senior Program Manager, Executive Selling Partner Relations_ jobs in Seattle
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