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Amazon
Seattle
Description Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? Does leading resource coordination and priority setting across teams, co
Job Source: AmazonAmazon
Seattle
Description Are you interested in innovating and influencing to improve the WW seller contact experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end mechanisms to drive progress and increase transparency? If so, the Selling Partner Support Experience team
Job Source: AmazonAmazon
Seattle
Description Do you want to play a role in the transformation of Selling Partner Support? We are recruiting a Senior Product Manager - Technical (PM-T) to help us craft our next-generation workflows solution. Over the last seven years, we have built guided experiences that SPs and Support Associates use to get quick, accurate resolution when they en
Job Source: AmazonAmazon
Seattle
Description This position will lead the development of data analyses and provide inputs to strategic initiatives that improve Selling partner experience contacting Amazon using various contact channels. You will provide analysis on what problems to solve, track and report impact of solutions implemented. The successful candidate will have strong bu
Job Source: AmazonAmazon
Seattle, WA, United States
Senior Program Manager, Selling Partner Support Job ID: 2687505 | Amazon.com Services LLC As a Sr. Program Manager, you will be responsible for identifying, driving and tracking strategic initiatives that improve Selling partner experience contacting Amazon using various contact channels. You will collaborate with operations, training, product, an
Job Source: AmazonAmazon
Seattle
Description The Executive Selling Partner Relations (ESPR) team tackles issues which cannot be resolved with the tools available to Seller Support Associates. Our group excels in finding creative, resourceful ways to reduce seller pain points and build seller trust. We partner with teams across the Seller Services organization to assure that our se
Job Source: AmazonAmazon
Seattle, WA, United States
Job ID: 2687496 | Amazon.com Services LLC Do you want to join an innovative team that is at the forefront of solving complex business problems? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? If so, the S
Job Source: AmazonAmazon
Seattle, WA, United States
Description At Amazon, we are working to be the most Customer-centric company on Earth. One customer experience that we are constantly looking to take to a new level is that of the tens of thousands of software developers serving Amazon’s selling partners globally by building business automation solutions with our programmatic interfaces, includin
Job Source: AmazonSeattle
Description
As a Sr. Program Manager, you will be responsible for identifying, driving and tracking strategic initiatives that improve Selling partner experience contacting Amazon using various contact channels. You will collaborate with operations, training, product, and software development teams both inside and outside Selling Partner Support; build collaborative relationships with these partners; and execute on our roadmap. You will provide regular program updates to senior management.
Key job responsibilities
- Interact with stakeholders at multiple levels dynamically including business and product teams to define and deliver solutions.
- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for Selling Partner and Associate experience improvements.
- Determine and implement effective Operations solutions quickly, so as to not impede production.
- Plan and manage multiple parallel projects.
- Maximize resource utilization for the greater good of the organization.
- Create, maintain and disseminate project information to stakeholders and senior management.
- Remain flexible to changing priorities and open to new ideas.
- Be a role model across the wider org, championing seller’s needs and using data and technology to anticipate and exceed them.
About the team
Third-party sellers represent significant value to Amazon’s online retail customers and Selling Partner Support (SP-Support) drives success for these sellers through a combination of people, processes and services. We drive cross-functional initiatives to improve SP contact experience and operational efficiency to support these contacts.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit mazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit boutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Email Alert for Senior Program Manager, Selling Partner Support_ jobs in Seattle
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