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Amazon
Seattle, WA, United States
Senior Program Manager, Selling Partner Support Job ID: 2687505 | Amazon.com Services LLC As a Sr. Program Manager, you will be responsible for identifying, driving and tracking strategic initiatives that improve Selling partner experience contacting Amazon using various contact channels. You will collaborate with operations, training, product, an
Job Source: AmazonAmazon
Seattle
Description As a Sr. Program Manager, you will be responsible for identifying, driving and tracking strategic initiatives that improve Selling partner experience contacting Amazon using various contact channels. You will collaborate with operations, training, product, and software development teams both inside and outside Selling Partner Support; b
Job Source: AmazonAmazon
Seattle, WA, United States
Description At Amazon, we are working to be the most Customer-centric company on Earth. One customer experience that we are constantly looking to take to a new level is that of the tens of thousands of software developers serving Amazon’s selling partners globally by building business automation solutions with our programmatic interfaces, includin
Job Source: AmazonAmazon
Seattle, WA, United States
Senior Program Manager, Executive Selling Partner Relations Job ID: 2667976 | Amazon.com Services LLC The Executive Selling Partner Relations (ESPR) team tackles issues which cannot be resolved with the tools available to Seller Support Associates. Our group excels in finding creative, resourceful ways to reduce seller pain points and build seller
Job Source: AmazonAmazon
Seattle
Description Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? Does leading resource coordination and priority setting across teams, co
Job Source: AmazonAmazon
Seattle
Description Do you want to join an innovative team that is at the forefront of solving complex business problems? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? If so, the Selling Partner Support team is
Job Source: AmazonAmazon
Seattle, WA, United States
Senior Technical Program Manager, Selling Partner Support Job ID: 2674081 | Amazon.com Services LLC Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excell
Job Source: AmazonAmazon
Seattle
Description Do you want to join an innovative team that is at the forefront of solving complex business problems? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? If so, the Selling Partner Support team is
Job Source: AmazonSeattle
Description
Amazon is the world's largest online retailer, offering a wide range of products and services to millions of customers globally. Our team is responsible for building a healthy pipeline of new sellers and valuable selection into our stores, while driving onboarding and education to help sellers unlock and achieve their success potential. Our vision is for Amazon’s stores to be the most attractive and efficient destination for long-term sustainable growth, enabling us to capture all customer-relevant selection with direct brand relationships, low prices, convenience, and speed.
Amazon is seeking a seasoned Senior Sales Operations Manager to lead the development and deployment of cutting-edge tools aimed at enhancing the productivity and outcomes of our global sales and account management teams. The successful candidate will play a pivotal role in driving operational efficiency and effectiveness, enabling our teams to focus on delivering exceptional customer service and driving business growth.
Key job responsibilities
· Develop and implement world-class tools and processes to streamline sales and account management operations on a global scale.
· Own the end-to-end rollout of new productivity tools, ensuring seamless integration and adoption by sales and account management teams worldwide.
· Establish closed feedback loops to gather insights and feedback from teams, leveraging this information to continuously improve and refine tools and processes.
· Analyze data and performance metrics to identify areas for improvement and optimization within sales and account management operations.
· Collaborate cross-functionally with business and internal teams, including technology, product, and analytics, to drive alignment and execution of operational initiatives.
· Drive operational excellence by deep diving into chronic problem areas, identifying root causes, and implementing scalable solutions.
Basic Qualifications
- Bachelor's degree or equivalent
- 7+ years of sales operations or equivalent experience
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Demonstrated ability to thrive in a fast-paced, ambiguous environment and drive results under tight-deadlines.
Preferred Qualifications
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit mazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit boutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Email Alert for Senior Program Manager, Selling Partner Recruitment & Growth_ jobs in Seattle
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