Customer Service Representative

Marietta, GA, United States

**Customer Service Representative**

CAROUSEL_PARAGRAPH

* Marietta, Georgia

* Administration

* 4129

** Share Job**

** Job Description**

**Overview**

While furniture rental is certainly what CORT is known for, youll find were more than that.

Were a Berkshire Hathaway company and weve been in business for over 40 years. Our company motto is Live. Work. Celebrate. It embodies our dedication to delivering unparalleled value to a wide range of customers for a wide range of needs.

At CORT, we specialize in providing solutions that remove the stress and uncertainty that accompany periods of transition for businesses and individuals. We offer asset outsourcing services to businesses with short-term furniture and employee relocation needs and provide individuals in a temporary housing situation with a turn-key, home furnishing solution.

We do all this with inspired, motivated people who possess both an entrepreneurial spirit and a can-do attitude. Our retention rate tends to be very high because we seek individuals looking for careers, not jobs. And we typically promote from within.

With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 70 countries, CORTs wide scope of services and companywide commitment to providing excellent customer service have made us an industry leader. If youre looking for a stable company with a commitment to making a difference in our customers lives, youll find it right here with us. And if you have the right mix of passion and an entrepreneurial spirit, we cant wait to meet you.

**Pay $15.50/hour**

**Responsibilities**

The primary purpose of this position is to provide customer service and administrative support to CORT's locations nationwide.

* Resolve customer issues/requests via phone, email and support cases

* Process customer requests for furniture pickup

* Process daily transactions for billing and inventory accuracy

* Daily adjustment processing

* Managing and Processing Customer Credit Card Payments

* Pro-actively generate Customer buyout proposals

* Credit releasing of new accounts

* Support general and national collections teams

**Qualifications**

* 1+ year Customer Service or Administrative Support experience

* Experience with Mircrosoft Office products, specifically including familiarity with excel

* Ability to communicate effectively

* Ability to work as part of a collaborative team

* Ability to multi-task

**Additional Information**

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

**About CORT**

CORT, a part of Warren Buffetts Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.

CORT offers opportunities for career development, professional growth, a competitive salary, monthly commissions, a comprehensive benefit plan, 401(k) and Profit Sharing, educational expense reimbursement and employee discounts. We provide extensive training and many tools and resources to support a new employee.

For more information on CORT Business Services, please visit our website at www.CORT.com.

CORT conducts drug screening, background checks and MVR checks (if applicable) as a condition of employment. CORT also participates in the E-Verify program.

EEO/AA Employer/Vets/Disability

*Pursuant to the Fair Chance Hiring Ordinance for participating locations , CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information.*

**Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the websites owner please use the website's form

**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Heres how our website covers some of the most important screen-reader requirements:

- **Screen-reader optimization:** we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.

Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.

- **Keyboard navigation optimization:** The background process also adjusts the websites HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter ke