Customer Service Representative
Marietta, GA, United States
Job Overview
We are looking for a skilled and efficient Customer Service Representative. Your role is to provide adequate customer support to the clients, responding to their queries and resolving them as soon as possible so as to maintain a healthy relationship with the customers. A pleasant personality and good communication skills are the key requirements.
If you consider yourself competent enough to provide the best customer service to our customers then do apply!
Responsibilities:
Handle customer complaints actively and resolve them on time.
Provide all the information that customer requires.
Take orders and calculate the charges.
Keep track of customer information and their issues.
Generate sales leads.
Open customer's account by gathering all the required information.
Explain all the details to the customer.
Review customer accounts for any changes.
Maintain healthy relationship with the customers.
Ensure the quality of services is maintained.
Handle change in policies of the company and explain them to the customer.
Requirements: High School Diploma.
6 months or a year of sales / customer service experience.
Should be able to provide results under pressure.
Excellent communication and interpersonal skills.
Good problem solving skills.