Customer Service Representative
Atlanta, GA, United States
Cordx is seeking a Customer Service Representative for our team. The Customer Service Representative's daily tasks will include answering questions, guiding customer through troubleshooting, helping customers choose products, and handling inbound customer requests.
Customer Service Representative Responsibilities:
Answering customer inquiries via Customer Service Hotline
Maintaining a calm & professional demeanor throughout all customer interactions
Providing quality service and support in a variety of areas including product & services information, taking orders, solving inquiries about customer's accounts, orders, obtaining details of the complaints & system troubleshooting
Keeping records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Customer Service Representative Requirements: Enthusiasm for helping others
Clear communication skills
Being respectful, compassionate, and supportive are the keys for success!
Weekday scheduling availability
Promoting a favorable image of the company
Responsible for compiling and generating reports as they relate to customer service
Requirements High school diploma or equivalent preferred
1+ years in a call-center, telemarketing, or customer service role
Medical (especially IVD), biochemical or health care industry experience preferred
Working knowledge of Microsoft Office applications
Bilingual (English / Spanish) is a plus.
Benefits Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)