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EDG
Metairie, LA, United States
Industry *Corporate Position Help Desk Technician Req Code 2394 General Location Metairie Primary Responsibilities Requisition Number: 2394 Job Title: Help Desk Technician Date Opened: 3/26/2024 Location: Metairie Industry: Corporate Department: Information Technology Employment Type: Full-Time Regular Part-Time Available: Yes E
Job Source: EDGNOLA Public Schools
New Orleans, LA, United States
NOLA Public Schools Vision The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success. Position Summary The IT Help Desk Technician will sup
Job Source: NOLA Public SchoolsThe LaSalle Group
New Orleans, LA, United States
LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities: Provide first-level contact and problem resolution for all users with
Job Source: The LaSalle GroupLaSalle Network
new orleans, la
LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities: Provide first-level contact and problem resolution for all users with h
Job Source: LaSalle NetworkRSDC
New Orleans, LA, United States
RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and endurin
Job Source: RSDCRSDC
New Orleans
Job Description Job Description RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which resu
Job Source: RSDCRSDC
New Orleans
Job Description Job Description RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which resu
Job Source: RSDCGeneral Dynamics Information Technology
New Orleans
**Req ID:** RQ174191 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Call Center,Critical Thinking,Customer Service,Information Technology (IT) Services,Standard Operating Procedure (SOP) **Experience:** 3 + years of related experience **
Job Source: General Dynamics Information TechnologyMetairie
Job Description Job Description Salary:
Job Title: On-Premise Help Desk Technician
Location: New Orleans, LA
Job Type: Full-Time
Hours: Monday – Friday, 9:00 AM – 5:00 PM with semi-regular travel to Dallas
Company Overview:
We are a leading Managed Service Provider based in Dallas, dedicated to offering superior IT solutions to our clients. We pride ourselves on fostering a culture of innovation and excellence. Currently, we are seeking an experienced On-Premise Help Desk Technician to join our team and provide dedicated onsite support for a premier client located in the New Orleans area.
Job Description:
As an On-Premise Help Desk Technician, you will be the frontline support for all end-user issues in a dynamic and technologically diverse environment. This role includes the management and support of various office technologies such as a golf simulator, conference room scheduling devices, and audio-visual equipment. You will ensure optimal hardware and software operations, enabling staff to maintain peak productivity.
Responsibilities:
Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
Support and maintain office technological equipment, including but not limited to audio/visual systems, conference devices, and interactive setups.
Troubleshoot and resolve technical problems in a timely and accurate manner, providing end user training and support where required.
Coordinate with corporate IT staff, providing on-ground support and feedback to ensure that corporate IT directives are implemented effectively.
Maintain documentation of local IT processes, systems, and procedures.
Qualifications:
Proven experience as a Help Desk Technician or other customer support role.
Tech savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills.
Professional customer service attitude.
Requirements:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience: Minimum of 3 years of hands-on IT support experience in an office environment
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Proof of eligibility to work in the United States will be required as part of the hiring process.
Additional Notes:
This position requires physical presence at the client’s New Orleans office and includes semi-regular travel to our headquarters in Dallas for training, meetings, and team collaboration.
Employment is contingent upon passing a comprehensive background check. This check will include verification of employment history, education credentials, and any criminal records.
Benefits:
Competitive salary and benefits package.
Dynamic work environment at one of New Orleans' top growing companies, frequently listed as a best place to work.
Office perks include access to unique amenities such as an in-office golf simulator.
Generous PTO policy including vacation, personal, and sick days.
Paid holidays according to the company calendar.
How to Apply:
Please submit your resume and cover letter using the Apply Now button at https://www.bear.tech/about -us/careers/. Be sure to highlight your experience with customer service and any specific technologies mentioned in the job description.
On-Premise Help Desk Technician jobs in Metairie
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