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EDG
Metairie, LA, United States
Industry *Corporate Position Help Desk Technician Req Code 2394 General Location Metairie Primary Responsibilities Requisition Number: 2394 Job Title: Help Desk Technician Date Opened: 3/26/2024 Location: Metairie Industry: Corporate Department: Information Technology Employment Type: Full-Time Regular Part-Time Available: Yes E
Job Source: EDGThe LaSalle Group
New Orleans, LA, United States
LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities: Provide first-level contact and problem resolution for all users with
Job Source: The LaSalle GroupLaSalle Network
New Orleans, LA, United States
LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities: Provide first-level contact and problem resolution for all users with
Job Source: LaSalle NetworkLaSalle Network
new orleans, la
LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities: Provide first-level contact and problem resolution for all users with h
Job Source: LaSalle NetworkPiper Companies
New Orleans, LA, United States
Zachary Piper Solutions is seeking an experienced Network Specialist to join a long-term DoD program supporting the Department of the Navy located in New Orleans, LA . The Network Specialist will assist with end-user desktop support across numerous Marine Corps installations worldwide. Responsibilities for the Network Specialist include:
Job Source: Piper CompaniesPiper Companies
New Orleans, LA, United States
Zachary Piper Solutions is seeking an experienced Network Administrator to join a 7-year DoD program supporting the Department of the Navy located in New Orleans, LA . The Network Admin will be responsible for configuration changes/new configurations of router, switches, firewalls as well as troubleshooting and handling incident escalations for ne
Job Source: Piper CompaniesPiper Companies
Arabi, LA, United States
Zachary Piper Solutions is seeking a NetOps Specialist to join a long term DoD program supporting the Department of the Navy located in New Orleans, LA . The contractor will assist with end-user desktop support across numerous Marine Corps installations worldwide. This job is fully on site in New Orleans, LA. SECRET CLEARANCE REQUIRED Respo
Job Source: Piper CompaniesCDW Corporation
New Orleans, LA, United States
true / / Team Leader- Federal Technical Support - Navy SMIT (East) **Team Leader- Federal Technical Support - Navy SMIT (East)at CDW Careers** **Job ID:** 21001869 **Updated:** May 24, 2021 **Location:** New Orleans, LA, United States Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one th
Job Source: CDW CorporationNew Orleans, LA, United States
NOLA Public Schools Vision
The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.
Position Summary
The IT Help Desk Technician will support all site technology including but not limited to; user access, network trouble reports, and technical hardware/software trouble reports and IT Support management. This position will work with the Information Technology Help Desk Coordinator to acquire a clear understanding of the district's vision for user support and technology needs. Additionally, this individual will develop a working knowledge of the technology package, network, hardware and software available at NOLA-PS.
Essential Duties and Responsibilities
Provides end-user support in an effort to resolve hardware and software in a timely and professional manner;
Responds to help desk tickets and queries through the district's help desk system and updates ticket statuses accordingly;
Assists with the re-imaging of the district's hardware and software for continuous use;
Assists with maintaining inventory of the district's equipment;
Provides one-on-one user training on a variety of technology issues;
Develops user capacity to self-diagnose troubles and submit well-articulated trouble reports;
Maintain an accurate inventory of site assets as well as proper documentation for assets removal
Prepares a monthly report regarding frequent troubles and suggest operational changes or supports that are needed to reduce frequent help desk tickets.
Attends appropriate trainings, conferences, and meetings so as to facilitate adequate knowledge of the environment and its changes to proactively manage assigned tasks;
Performs other duties as required.
Educational Background Associate's degree or 48 hours of college credited hours required;
Minimum of three years of experience working in help desk, network set-up, and troubleshooting;
Demonstrated computer competency in a wide spectrum of functions such as Microsoft Office Suite, Outlook, Windows, and Munis.
Other Knowledge, Skills, and Abilities Excellent written and oral communications;
Ability to troubleshoot basic networking issues;
Ability to provide support to all levels in the district;
Ability to work well with technical and non-technical users;
Excellent organizational and detail oriented skills;
Excellent conflict resolution and time-management skills.
$45,400 - $72,110 a year
Salaries are determined by educational background and/or relevant years of experience.
Work Environment
Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday;
- Required to exert physical effort in handling objects more than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is an office/school setting.
Performance Evaluation
The employee will be evaluated based on the above position using either two methods: via COMPASS or a NOLA-PS evaluating instrument. If the employee holds an Educational Leadership certification, he/she will be evaluated via COMPASS to ensure renewal of certification.
EEOC Statement
NOLA Public Schools is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.
IT Help Desk Technician jobs in New Orleans, LA, United States
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