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Brown & Brown
Texas City, TX, United States
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Our Culture Culture is meaningful to us. It's in the way we interact with one another and with our clients. We believe in being our authentic selves with one another and have cultivated an approach that is "w
Job Source: Brown & BrownCertinia
Texas City, TX, United States
Description Senior Partner Account Manager U.S. Remote WHO WE ARE Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Servic
Job Source: CertiniaIntuit
Texas City, TX, United States
Overview Come join US Sales supporting the Mid-Market Sales team as a Senior Manager (Manager 2) for the Mid-Market Sales team. We are a team dedicated to optimizing the Sales experience for all stakeholders. As a Senior Manager, you will oversee the development, performance, and optimization of the Outbound Sales consultants. You’ll collaborate e
Job Source: IntuitBriggs Equipment
Galveston, TX, United States
At Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP-owned company with a customer-fi
Job Source: Briggs EquipmentHitachi
Texas City, TX, United States
Location: Remote - Texas, United States Job ID: R0053631 Date Posted: 2024-06-03 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: Yes Job Description: General Information: Our Hitachi Energy business is currently seeking a seasoned sales professional to se
Job Source: HitachiFractal, Inc.
Texas City, TX, United States
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Account Manager, CPG Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choice
Job Source: Fractal, Inc.Graco
Texas City, TX, United States
Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your veh
Job Source: GracoTeachTown
Texas City, TX, United States
TeachTown is the leading provider of education solutions for students diagnosed with autism, developmental and intellectual disabilities, emotional disorders, and speech/language impairments. Our growing team of professionals is seeking a proven, talented, energetic, quota- carrying Account Manager. As an Account Manager, you will empower staff at
Job Source: TeachTownTexas City, TX, United States
Senior Account Manager - Capital Markets
Responsibilities:
Enterprise Transformation & Change Management Partner with C-level executives for assigned accounts to successfully integrate managed shared services into their business models by leveraging change management best practices and frameworks
Champion the value of managed services and ensure that service transitions are conducted in an appropriately thorough and structured manner given the nature of the service and associated transition risk to the business
Ensure that cross-functional transformation projects are delivered with a high degree of quality and that our approach insulates our customers' business operations from disruption.
Customer Relationship Management Build and maintain an understanding of business models, objectives, and organizational structures across assigned accounts
Own the overall relationship and key stakeholder touchpoints between the company and assigned accounts for which the company is delivering services
Support functional leads from the company and associated Group entities as needed to ensure effective and integrated delivery of projects and support services to shared customers
Leverage customer service experience and industry best practices to ensure that customer touchpoints are coordinated, efficient, and consistently high-quality across assigned accounts
Develop and successfully negotiate commercial documents supporting service delivery as required including Statements of Work (projects) and Service Level Agreements (managed services).
Service Roadmapping Build and represent a thorough understanding of the company's service catalog and supporting processes, tooling, etc. across value streams delivered by several functions including: Real Estate & Facilities Management
Finance & Accounting
HR
Technology
Project Management
Risk Management
Collaborate with service owners and other account managers to model and maintain a feasible, integrated roadmap of strategic initiatives aligned to customers' business objectives.
Demand Management Ensure that current and anticipated demand for the company and customer resources is proactively managed and modeled across assigned accounts
Throttle commitments and be supportive of service owners and account managers when unexpected priorities arise that have an impact on service delivery and expectations previously set within your accounts.
Quality of Service Review project progress and status reports to ensure that communication lines are clear and risks are being mitigated in a timely fashion
Source and create aggregate reporting as needed to effectively communicate and align stakeholder groups across accounts.
Continuous Improvement Implement effective teamwork practices by removing obstacles that prevent collaboration, embracing the value of diversity in the workforce
Set high standards for performance through demonstration and empowerment of others
Proactively identify and contribute to company-wide improvement opportunities.
Requirements: 5+ years of experience leading enterprise transformation initiatives that drive adoption and integration of shared services in financial services, capital markets and related verticals Applied experience and success with leveraging change management best practices and frameworks (e.g. ADKAR)
7-10 years of project portfolio, BPO and account management experience in a "trusted advisor" role and service provider capacity for medium- to large-sized businesses
Experienced and comfortable maintaining relationships, driving outcome-focused conversations and managing expectations with C-level stakeholders
Ability to build credibility and a rapport with company team members by consistently supporting them in client interactions while collaboratively working through issues and improvement opportunities
Ability to respond to dynamic business conditions and maintain focus through continuous prioritization and expectation management
Willingness to be very hands on from a data management, communication and documentation perspective with minimal administrative support
Strong bias for action and the ability to thrive in a constantly-evolving environment at a rapidly growing company
Familiarity with the private equity business model, including related business functions and dynamics is a plus
Applied experience with ITIL-based service management
Experienced in implementing ERP, CRM and / or HRIS solutions modern cloud infrastructures, and data technologies
Experienced with developing reports and dashboards for senior leadership teams on a consistent basis
Email Alert for Senior Account Manager jobs in Texas City, TX, United States
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