Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Basware
Chicago, IL, United States
Join Basware as a Customer Success Specialist , where you'll drive the seamless adoption & success of Basware products with some of our most strategic customers. As a trusted advisor, your role encompasses driving adoption, ensuring retention, managing renewals, and enhancing overall customer health. We seek a candidate with 1-2 years of relevant
Job Source: BaswareVail Systems, Inc.
Chicago, IL, United States
Who You Are Prosodica is seeking a Business Analyst in a customer support role to aid in our development of successful client relationships. As a Business Analyst / Customer Support Specialist, you will be the primary point of contact for one or many of our valued clients. Your daily objective is to help our clients realize maximum value from their
Job Source: Vail Systems, Inc.Basware
Chicago, IL, United States
Join Basware as a Customer Success Specialist , where you'll drive the seamless adoption & success of Basware products with some of our most strategic customers. As a trusted advisor, your role encompasses driving adoption, ensuring retention, managing renewals, and enhancing overall customer health. We seek a candidate with 1-2 years of relevant
Job Source: BaswareVail Systems
Chicago, IL, United States
Who You Are Prosodica is seeking a Business Analyst in a customer support role to aid in our development of successful client relationships. As a Business Analyst / Customer Support Specialist, you will be the primary point of contact for one or many of our valued clients. Your daily objective is to help our clients realize maximum value from their
Job Source: Vail SystemsUpshow Media
Chicago, IL, United States
At UPshow, we choose candidates based on the right skills, a positive attitude and alignment with our UPshow Manifesto. Keep reading to learn why you should consider joining our team. UPshow Current Job Openings The UPshow Manifesto The UPshow Manifesto is our true guiding light and how we measure success – from how we interact with each other
Job Source: Upshow MediaInEvent
Chicago, IL, United States
ABOUT INEVENT InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 dif
Job Source: InEventCengage Group
Chicago, IL, United States
**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture valu
Job Source: Cengage GroupUL, LLC
Chicago
+ Uses knowledge and relationships from guiding post-sales implementation of Software & Advisory (S&A) products / services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities. + Coordinates post-sale activities to ensure customers are effectively adopting and utilizing software solutions. + Serves a
Job Source: UL, LLCChicago, IL, United States
About the role:
The Customer Success Specialist (CSS) is part of the UPshow Customer Success team and manages UPshow's SMB customers and supports its enterprise-class (large) customer base. The objective of this role is to: (1) drive adoption of the platform across the customer base; (2) coordinate and execute all aspects of Managed Services for customers; (3) work strategically with internal departments to ensure customer needs are met; and (4) provide a seamless and effective onboarding of new customers. CSSs provide a blend of strategic counsel; creativity; innovation, detail-orientation, and technical prowess.
Responsibilities:
Execute client content strategy by managing all facets of the UPshow software
Work with CSM's and CSD's to achieve success according to the defined account plans
Responsible for regular updates of content including promotional, social & video content
Manage the scheduling of content and changing playlists to meet the client's expectations
Prepare and distribute reports on campaign performance
Deliver platform usage reports as needed
Participate in regular meetings with clients and execute action items relating to UPshow platform
Coordinate with internal and external partners to execute all tasks of the Account Plan
Partner with the customer's key stakeholders by building a strong working relationship
Provide technical support & troubleshoot any software/hardware issues at client sites
Coordinate with internal departments (Product, Creative, Implementation, etc) to deliver the needs of the client.
Managing multiple projects and customers simultaneously must be able to prioritize effectively
Qualifications: 1-3 years of relevant experience in customer success or sales
Bachelor's degree or equivalent experience
Excited about working in a high-growth, B2B SaaS environment.
Experience managing your own book of customers including onboarding, monthly touchpoints and QBRs
Strong written and verbal communication skills
Action-oriented and ability to work well with ambiguity
Familiar with Project Management methodologies
Flexible self-starter who isn't afraid to jump into the fire
Patient demeanor and thoughtful communication skills
Willingness to travel to customer locations as needed
About UPshow:
UPshow is the leading on-premise entertainment and performance marketing platform that develops branded digital networks for brick-and-mortar businesses. Its front-of-house and back-of-house solutions provide interactive digital marketing, entertainment, and communications to drive measurable outcomes. Founded in 2015, UPshow reaches audiences through more than 30,000 screens in businesses worldwide. Key customers include Buffalo Wild Wings, Dave & Busters, Smile Doctors, Crunch Fitness, ATI Physical Therapy, Burger King, and Sodexo.
Benefits and Perks: Competitive Compensation
Stock Options
Medical, dental, vision, life, and short-term disability insurance
Professional Development Programs
Access to senior management and mentoring opportunities
Employee Recognition Program
Unlimited PTO
Paid Parental Leave
Mental Health and Recharge Days
401k Match
Pre-tax Transportation
Summer Fridays
Employee Assistance Program
Work from Anywhere policy, to respond to an ever-changing work climate
Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours
This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives UPshow forward. If you are the right person for the role you will be part of a fantastic journey in a dynamic, high-growth business.
We look forward to your application.
UPshow is an equal opportunity workplace and an affirmative action employer.
We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.
#J-18808-Ljbffr
Email Alert for Customer Success Specialist jobs in Chicago, IL, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.