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Vail Systems, Inc.
Chicago, IL, United States
Who You Are Prosodica is seeking a Business Analyst in a customer support role to aid in our development of successful client relationships. As a Business Analyst / Customer Support Specialist, you will be the primary point of contact for one or many of our valued clients. Your daily objective is to help our clients realize maximum value from their
Job Source: Vail Systems, Inc.UPshow
Chicago, IL, United States
About the role: The Customer Success Specialist (CSS) is part of the UPshow Customer Success team and manages UPshow's SMB customers and supports its enterprise-class (large) customer base. The objective of this role is to: (1) drive adoption of the platform across the customer base; (2) coordinate and execute all aspects of Managed Services for c
Job Source: UPshowBasware
Chicago, IL, United States
Join Basware as a Customer Success Specialist , where you'll drive the seamless adoption & success of Basware products with some of our most strategic customers. As a trusted advisor, your role encompasses driving adoption, ensuring retention, managing renewals, and enhancing overall customer health. We seek a candidate with 1-2 years of relevant
Job Source: BaswareVail Systems
Chicago, IL, United States
Who You Are Prosodica is seeking a Business Analyst in a customer support role to aid in our development of successful client relationships. As a Business Analyst / Customer Support Specialist, you will be the primary point of contact for one or many of our valued clients. Your daily objective is to help our clients realize maximum value from their
Job Source: Vail SystemsUpshow Media
Chicago, IL, United States
At UPshow, we choose candidates based on the right skills, a positive attitude and alignment with our UPshow Manifesto. Keep reading to learn why you should consider joining our team. UPshow Current Job Openings The UPshow Manifesto The UPshow Manifesto is our true guiding light and how we measure success – from how we interact with each other
Job Source: Upshow MediaInEvent
Chicago, IL, United States
ABOUT INEVENT InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 dif
Job Source: InEventCengage Group
Chicago, IL, United States
**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture valu
Job Source: Cengage GroupUL, LLC
Chicago
+ Uses knowledge and relationships from guiding post-sales implementation of Software & Advisory (S&A) products / services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities. + Coordinates post-sale activities to ensure customers are effectively adopting and utilizing software solutions. + Serves a
Job Source: UL, LLCChicago, IL, United States
Join Basware as a Customer Success Specialist , where you'll drive the seamless adoption & success of Basware products with some of our most strategic customers. As a trusted advisor, your role encompasses driving adoption, ensuring retention, managing renewals, and enhancing overall customer health. We seek a candidate with 1-2 years of relevant experience in Enterprise SaaS, finance, procurement, banking or consulting.
Responsibilities:
Success Strategies - Develop and implement success strategies, creating achievable plans and benchmarking.
Advisory Role - Act as a trusted advisor, offering valuable guidance on best practices and industry trends.
Adoption and Improvement - Drive high adoption, measuring and identifying improvement opportunities.
Customer Health - Monitor and enhance customer health, proposing changes and using data insights for actionable strategies.
Operational Excellence - Manage operational activities for success and improvement plans.
Service Delivery - Deliver services, including workshops and coaching, to identify improvement opportunities.
Renewals and Growth - Proactively drive renewals, exploring upsell and cross-sell opportunities.
To be successful in this role, you'd have:
1-2 years partnering with enterprise customers supporting activities such as driving ROI/success, managing renewals, etc.
Proven ability in enhancing customer happiness, adoption, and retention
Solution-oriented with continuous improvement focus
Strong analytical skills, understanding, and conveying data insights
Experience in business environment customer management
Experience in finance and/or procurement preferred
Familiarity with driving and optimizing adoption for business outcomes
Ability to collaborate in a global matrix organization
Education:
Bachelor's degree in business, engineering, technology or equivalent
BASWARE OFFERS:
Financial stability of a global company with $170 million in revenue and a track record of profitability for 30 years, owned by AKKR since 2022.
Leading edge software products in the enterprise accounts payable and invoice automation market
Strong brand, global reach, and an installed base of 3,000+ customers and over a million enterprise users in 100 countries
A unique company culture where Baswareans collaborate; the true ‘We’ glues everything together and creates a feeling of inclusion and generates genuine passion to succeed and celebrate achievements together. We are all Baswareans no matter what our background. We Drive Customer Value, We Take Ownership and We Are Bold .
COMPENSATION AND BENEFITS:
Compensation package composed of a competitive base salary and variable incentive compensation
Benefits that include a premier package of medical, dental, life insurance, disability, and HSA plan
Matching 401(k)
Generous Paid Time Off and Paid Sick Leave
BIG COMPANY CLIENTELE AND AWARD-WINNING CULTURE:
Basware has been named a ‘Great Place to Work’ company and is recognized as one of the ‘Top 100 Supply & Demand Chain Innovators’ by Supply & Demand Chain Executive for multiple consecutive years.
We received the distinction of being named one of “The Best and Brightest Companies to Work For” in the nation for multiple consecutive years, as well as a ‘Best Place to Work’ in Charlotte! Our culture is outstanding, and we hope you’ll consider joining our team!
As an added benefit, you’ll have an opportunity to build your experience by working with an exceptional client base that includes some of America’s leading Fortune 500 accounts!
For more information about life at Basware, please visit our website at: http://www.basware.com
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Email Alert for Customer Success Specialist jobs in Chicago, IL, United States
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