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Associate Account Manager

New York, NY, United States

Company Description

Order.co is on a mission to simplify buying for businesses. We believe that it's not just about what you buy, but how you buy it. Today's purchase-to-pay process is riddled with complexity and missed opportunities for leverage. Our goal is to highlight that leverage through the use of our platform.

Order.co eliminates manual purchasing and payment tasks and gives your team one place to purchase, approve, track and pay for all the physical goods your business needs. With customizable budgets and reporting, operations and finance teams can take back control over the buying process and start saving time, saving money, and gaining clarity in how they buy.

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.

Job Description

What will you be doing?

Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at complex SMBs

Retain and grow a rapidly expanding book of business by delivering business reviews, scheduled monthly calls, and handling client escalations Interactions will include virtual screen shares, virtual calls, regular calls and emails.

Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices within their industry

Dig deep to understand clients' business goals and educate them on how to leverage Order.co to best meet these goals

Analyze your book of business and your clients' spend patterns to identify risks of churn before it happens.

Proactively increase our share of wallet with clients; meet aggressive spend revenue targets, including the sale of financial products, and build brand champions

Get creative with strategies to educate and empower your clients with new product features and services

Translate customer feedback into product improvements

Monitor your accounts' support & ordering volume and spend patterns, and escalate risk proactively

Reporting directly to the Sr. Director of Customer Success, work together to surface & understand analytical trends for your Clients and areas of opportunity

Qualifications You have 2+ years in a Procurement or Operations role, and ideally have first hand experience with shopping for, ordering and accounting for items needed to help run a cannabis, health & wellness, or retail business

You're looking for something new, a chance to break into the tech space and share best practices from your real-life, operational experience

You have a way with people, and feel confident in your ability to professionally interact and drive value for their day-to-day

You are eager to exceed limits, and have a proven track record of outperformance against expectations/goals

You are highly organized, and when you say you'll follow up, you do it

You have experience keeping track of and managing multiple priorities at once, ensuring to not drop the ball

You're a team player, but can work independently as well

When you run into a blocker, you reach out for help to remove the blocker; you are unwilling to let a challenge stop you, and look for creative solutions to move the blocker

Additional Information

What You'll Receive NY-based candidates are strongly preferred

A competitive compensation package including base and variable as well as stock options

The opportunity to grow within the overall Customer Success organization

Employer-sponsored 401(k) including an employer match

The opportunity to develop and perform in a fast-paced environment alongside a stellar team

Flexible time off and remote work policies

Robust medical, dental, vision, and wellness benefits

Generous leave policies and support for new and current parents

The anticipated annual salary range for this role is $70,000-$90,000 OTE. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.

Order.co is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

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