IT Support Specialist

Fort Worth, TX, United States

Coordinate, diagnose and troubleshoot incoming employee calls.

Install, configure, and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment.

Assist in the set up and conduct extensive controlled testing on all new technologies within the facility.

Interact with corporate IT on escalated issues.

Troubleshoot, repair, and perform general maintenance, testing, installation, and upgrade to computer systems and peripheral equipment throughout the facility.

Responsible for the general administration, installation, and relocation of all telephone systems.

Establish user ID’s and appropriate security levels for all business users within the facility.

Provide systems support for all computer automated distribution equipment, including printers and scanning, production, and conveyor systems.

Prepare status reports and documentation on all work requested and performed.

Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.

Provide case status updates to management and end-users.

Support and maintain effective relationships with users.

Implement standard operating procedures and customer service guidelines relating to IT support.

SPECIFIC KNOWLEDGE & SKILLS:

Knowledge of current Windows operating system, MS Office Suite, AS/400, Mobile Device management

Ability to perform basic equipment maintenance and repair, lift and move desktop terminals and printers, explain system procedures and techniques.

Familiar with distribution systems equipment.

GENERAL SKILLS & COMPETENCIES:

Basic understanding of industry practices

General proficiency with tools, systems, and procedures

Basic planning/organizational skills and techniques

Good decision making, analysis and problem solving skills

Good verbal and written communication skills

Basic presentation and public speaking skills

Basic interpersonal skills

Developing professional credibility

WORK EXPERIENCE:

Typically 2 to 4 years of related professional experience.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

About Us Over 90 years ago  Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly

30 miles from Melville, New York, where our corporate headquarters

resides today. In the depths of the Great

Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.

Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and

territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join more than 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values  as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society  and the communities where we live and work.

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers , as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail  the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

It is important to us to offer different types of work arrangements. Please see the types we offer below:

Work From Home: Work is performed directly from the TSM's home office.

Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.

Onsite: Work is performed exclusively at a company facility.

Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

#J-18808-Ljbffr