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Valiant Solutions
Fort Worth, TX, United States
Position Description Valiant Solutions is seeking a SOC Analyst (Tier 2) to join our rapidly growing and innovative cybersecurity team! Candidates will join a fast-paced and creative team of SOC Analysts, Incident Response engineers, Threat Hunters, and Forensic Analysts focusing on the identification, interrogation, exploitation, and reporting
Job Source: Valiant SolutionsTriQuest Technologies
Fort Worth
Job Description Job Description Salary: 45,000 - 55,000 Do you have a passion for technology? Are you the "go-to" person for your friends and family when they have IT questions? Do you have great customer service experience? Are you ready to join a growing IT company in Fort Worth? Education and Certification Requirements: Bachelor’s degree (4-ye
Job Source: TriQuest TechnologiesProfessional Packaging Systems
Grand Prairie
Job Description Job Description Professional Packaging Systems (Pro Pac) is looking for individuals who have a strong professional ethic, are passionate about innovating for positive change, and are collaborative team players.We have been in business for over 50 years. Our success is due to a culture created by our founder that embodies these pri
Job Source: Professional Packaging SystemsRingCentral
Fort Worth, TX, United States
Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human
Job Source: RingCentralRingCentral
Fort Worth, TX, United States
Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human i
Job Source: RingCentralRadiology Associates of North Texas
Fort Worth, TX, United States
Position Summary: Provide IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas' administrative and physician users to ensure the effective performance of computer information systems and workstations. Tier 1 support includes providing front-line contact for support requests, tracking and monitoring tickets to closure, so
Job Source: Radiology Associates of North TexasPaul Mitchell Schools
Arlington, TX, United States
Paul Mitchell The School - Arlington is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Team Member Role The responsibilities of working in a Customer Service Desk primarily revolve around ensuring customer satisfaction by
Job Source: Paul Mitchell SchoolsCornerStone Technology Talent Services
fort worth, tx
Job Title: Service Desk Technician Location: Fort Worth, TX (Onsite) Pay based on experience: $20-$23/hr. Schedule: Must be able to work overnight and weekends CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial p
Job Source: CornerStone Technology Talent ServicesFort Worth, TX, United States
Overview
SUMMARY:
The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the customer's location until the incident or request is resolved. The contractor filling this position shall also be able to perform all duties and responsibilities at the Service Desk Tier 1 position level.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Analyze incidents or problems, identify root causes, diagnose, troubleshoot, and resolve a range of medium to complex software, hardware, and connectivity issues.
* Ask probing questions, research, analyze, and rectify problems and resolve the incidents or problems if such incidents or problems are identified as minor.
* If the incidents or problems are identified as major and require a code or configuration change, the Tier 2 Support team routes the ticket to the Tier 3 Support team.
EDUCATION AND EXPERIENCE:
* General understanding and knowledge of the Microsoft computing environment.
* At least 2 years of experience or more with resolving and recording software and hardware customer incidents and requests.
* At least 2 years of experience with effectively analyzing, troubleshooting, researching, resolving tracking, documenting and when necessary escalating customer incidents and requests to the appropriate office or staff member using a ticketing database (Remedy).
* At least 2 years working knowledge of and experience with PCs, laptops, tablets, peripherals, and related hardware technologies; Microsoft Windows XP, Windows 7, Windows 10 Operating System, the latest version of Microsoft Office and a host of other commonly used software.
* CompTia Network+, or A+ is required, Network+ preferred for this position.
SKILLS, KNOWLEDGE AND ABILITIES:
* Must possess a good understanding of basic networking technologies; e-mail systems, remote desktop applications, desktop applications, IT troubleshooting techniques, and shall possesses good written and oral communication skills.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system.
SUPERVISORY RESPONSIBILITIES:
None.
ADDITIONAL QUALIFYING FACTORS:
As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.
The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.
Service Desk Tier 2 jobs in Fort Worth, TX, United States
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