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Rise25
Chicago, IL, United States
Job Details: Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients and to help with implementing our strategy to help clients to get ROI, clients and strategic partnerships using done-for-you podcasts and content marketing. Being able to work CST/ EST hours is important because the majority of our cli
Job Source: Rise25Autoscribe Corporation
Chicago, IL, United States
Are you a results-driven professional with a knack for driving revenue growth and fostering strong client relationships? Autoscribe, a leading payments processing company, is looking for a dynamic and dedicated Client Success Manager (CSM) to join our team. As a CSM, you will be instrumental in maintaining and growing revenue within a portfolio of
Job Source: Autoscribe CorporationSmithbucklin
Chicago, IL, United States
Smithbucklin , a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is looking for a Client Success Manager to join our Information Technology Services (ITS) unit in Chicago . Our ITS unit provides technology strategy delivered via tactical specialty areas to help association
Job Source: SmithbucklinmyGwork - LGBTQ+ professionals & allies
Chicago, IL, United States
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Description Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated s
Job Source: myGwork - LGBTQ+ professionals & alliesKensium Solutions LLC
Chicago, IL, United States
Overview We are looking for a Strategic Client Success manager to play a critical role in building relationships with our top clients. The ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales and achieve his/her quotas. The CSM is typically responsible to maintain customer loyalty, upsell e
Job Source: Kensium Solutions LLCRewards Network
Chicago, IL, United States
About The Job For over 30 years, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technolo
Job Source: Rewards NetworkKensium Llc
Chicago, IL, United States
We are looking for a Strategic Client Success manager to play a critical role in building relationships with our top clients. The ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales and achieve his/her quotas. The CSM is typically responsible to maintain customer loyalty, upsell existing cli
Job Source: Kensium LlcAmazon.com, Inc.
Chicago, IL, United States
DESCRIPTION Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites including Twitch, on other high quality sites across the Amazon DSP, and on millions of devices across Strea
Job Source: Amazon.com, Inc.Chicago, IL, United States
Celebrating 40 years in business this year, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs.
Our Culture
At Rewards Network, you will find a passionate and diverse group of professionals that enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success, but the success and continued growth of the organization. We take pride in partnering with the world's most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential.
Job Overview
The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will also manage a book of business and deepen relationships with clients and help retain them on our platform. The Client Success Manager position plays a pivotal role in retaining and maximizing the value of the restaurants on the network. They will be assigned the portfolio of regional accounts, with a primary focus of retaining the accounts on the network (minimizing churn), reinforcing the value of our services (improving NPS scores), and upselling additional services (cash conversions).
What you'll bring to the table: (Responsibilities)
* Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty.* Proactively identify and address customer issues, leading to minimized churn. (Examples: missing tickets, accounts receivables, managing exclusions.)* Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services.* Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promotor Scores (NPS)* Identify opportunities within the assigned portfolio to introduce and upsell products (i.e. Cash)* Work closely with the regional manager and sales teams to execute strategies that enhance the customer satisfaction and business growth.* Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities.* Share customer feedback and insights with the internal teams to shape future offerings.
Do you have the right mix of ingredients: (Requirements)
* Bachelor's degree preferred* At least 3 years of related experience working with internal and external clients to support a sales organization. Customer/client service experience is required.* Must have previous experience responding to a high volume of calls and emails related to client service.* Must have a passion for client service.* Experience using a CRM system such as Salesforce* Proficiency with MS Excel, Word, PowerPoint, and Outlook.* Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities.* Strong written and verbal communication skills.* Strong analytical and problem-solving skills and abilities.* Attention to detail and excellent organization skills along with self-motivation.* Ability to work independently and respond with flexibility.* Willingness to learn new skills and software applications.* Must be willing to work 2 days a week in our Chicago office
What you'll love about us:
Comprehensive benefits package, which includes:
* Competitive Paid Time Off and company holidays* Generous dining reimbursement when you dine with our restaurant clients* 401(k) plan with a company match* Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)* Partnership with Rx n Go, offering certain prescriptions for free* Two dental plan options and a vision plan* Flexible Spending Accounts and a pre-tax commuter benefit program* Accident, Critical Illness, and Hospital Indemnity Insurance Plans* Short Term and Long Term disability* Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance* Employee Life Assistance Program* Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations* Catered lunches provided on Tuesday's in our Chicago office
Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.
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Email Alert for Client Success Manager jobs in Chicago, IL, United States
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