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Rewards Network
Chicago, IL, United States
About The Job For over 30 years, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technolo
Job Source: Rewards NetworkKensium Llc
Chicago, IL, United States
We are looking for a Strategic Client Success manager to play a critical role in building relationships with our top clients. The ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales and achieve his/her quotas. The CSM is typically responsible to maintain customer loyalty, upsell existing cli
Job Source: Kensium LlcmyGwork - LGBTQ+ professionals & allies
Chicago, IL, United States
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Description Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated s
Job Source: myGwork - LGBTQ+ professionals & alliesRewards Network
Chicago, IL, United States
Celebrating 40 years in business this year, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanc
Job Source: Rewards NetworkAmazon.com, Inc.
Chicago, IL, United States
DESCRIPTION Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites including Twitch, on other high quality sites across the Amazon DSP, and on millions of devices across Strea
Job Source: Amazon.com, Inc.TheKey
Park Ridge, IL, United States
For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and suppo
Job Source: TheKeyseoClarity
Park Ridge, IL, United States
Job Description seoClarity Overview seoClarity is the technology leader in Enterprise Search Engine Optimization (SEO) technology and services. Our technology platform and services help the world's best and biggest brands optimize their website content so they can be found online and connect to their customers. Job Description The Client Success
Job Source: seoClarityAmazon
Chicago, IL, United States
Description Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites including Twitch, on other high quality sites across the Amazon DSP, and on millions of devices across Strea
Job Source: AmazonChicago, IL, United States
Overview
We are looking for a Strategic Client Success manager to play a critical role in building relationships with our top clients. The ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales and achieve his/her quotas.
The CSM is typically responsible to maintain customer loyalty, upsell existing clients to new features within the product/service, fostering long-term relationships with their clients, facilitating overall client service, and also ensuring that his/her clients are achieving the goals and objectives they intend to, through Kensium's solutions and services.
Work mode - Hybrid.
Responsibilities
* As a Strategic Client Success manager, the candidate will represent Kensium and manage major clients. So, excellent communication skills with a customer service attitude is important* Ultimately, the CSM should be responsible for achieving sales quota and strategic client targets.* He or She should develop trust relationships with a portfolio of major clients and help retain the clients for a long time.* Acquire a thorough understanding of key customer needs and requirements* Expand the relationships with existing Clients by continuously proposing solutions that meet their objectives* Work with Support, Project Management and Delivery teams to ensure the services are delivered to clients in a timely manner* Serve as the link of communication between key clients and internal teams* Resolve any issues and problems faced by clients and deal with complaints to maintain trust* Play an integral part in generating new sales that will turn into long-lasting relationships* Prepare regular reports of progress and forecasts to internal and external stakeholders using key client metrics* Collaborate with client stakeholders to understand upcoming strategic initiatives, projects, enrolment projections and provide information back to leadership for budget planning.
Skills and Expertise
* 7 Plus years experience as a CSM or a key account manager* Experience in sales and providing ERP Services and solutions based on Client needs* Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels* Excellent organizational skills* Excellent Communication skills* Ability in problem-solving and negotiation* Ability to present ideas in business-friendly and user-friendly language* Ability to conduct and direct research into ERP/Ecommerce issues and products as required* Please remember that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that the employee needs. In addition, duties, obligations, and activities may change at any time, with or without notice.
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Email Alert for Client Success Manager jobs in Chicago, IL, United States
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