Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
SpotOn
Chicago, IL, United States
At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for th
Job Source: SpotOnM1
Chicago, IL, United States
Who we are M1 helps clients build and protect their wealth, day to day and for the long term. Our self-directed platform allows users to invest, borrow, spend and save in one place, using automation to power each user's unique personal strategy. Hundreds of thousands of clients trust us with over $8 billion in assets. As the Finance Super App, we
Job Source: M1Smithbucklin
Chicago, IL, United States
Smithbucklin , a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is looking for a Client Success Manager to join our Information Technology Services (ITS) unit in Chicago . Our ITS unit provides technology strategy delivered via tactical specialty areas to help association
Job Source: SmithbucklinRise25
Chicago, IL, United States
Job Details: Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients and to help with implementing our strategy to help clients to get ROI, clients and strategic partnerships using done-for-you podcasts and content marketing. Being able to work CST/ EST hours is important because the majority of our cli
Job Source: Rise25Opus 2
Chicago, IL, United States
The Client Success Manager is the strategic and supportive partner of the client throughout their relationship with Opus 2. The Client Success Manager is the face of Opus 2 to his/her assigned clients, owns and manages the relationship and is deeply focused on building client satisfaction, loyalty and advocacy to ensure long- term retention. Your
Job Source: Opus 2Rewards Network
Chicago, IL, United States
About The Job For over 30 years, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technolo
Job Source: Rewards NetworkKensium Solutions LLC
Chicago, IL, United States
Overview We are looking for a Strategic Client Success manager to play a critical role in building relationships with our top clients. The ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales and achieve his/her quotas. The CSM is typically responsible to maintain customer loyalty, upsell e
Job Source: Kensium Solutions LLCmyGwork - LGBTQ+ professionals & allies
Chicago, IL, United States
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Description Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated s
Job Source: myGwork - LGBTQ+ professionals & alliesChicago, IL, United States
Are you a results-driven professional with a knack for driving revenue growth and fostering strong client relationships? Autoscribe, a leading payments processing company, is looking for a dynamic and dedicated Client Success Manager (CSM) to join our team. As a CSM, you will be instrumental in maintaining and growing revenue within a portfolio of PaymentVision clients. Your key responsibilities will include conducting Quarterly Business Reviews (QBRs) for our top ten clients, identifying opportunities for upselling and cross-selling, and ensuring exceptional client satisfaction.
In this role, you will be the primary point of contact for key client stakeholders, driving client interaction and execution of their needs. You will leverage your sales acumen to understand clients' current and future needs, positioning Autoscribe's solutions to meet and exceed those needs. You will also collaborate closely with internal teams, including operations, product, and implementations, to deliver comprehensive solutions that drive client success and revenue growth.
If you are a proactive and persuasive communicator with a strong sales orientation and a passion for client success, we invite you to join Autoscribe and play a critical role in shaping the future of payments processing.
What you will do Establish collaborative relationships with decision makers.
Recommend strategic and product solutions.
Manage and grow the portfolio revenue.
Cross sell new products and feature functionality
Conduct QBRs for the top ten (10) clients in the portfolio.
Understand the termination dates of each client’s agreement.
Renegotiate agreements.
Act as trusted advisory and develop deep relationships to proactively assess, clarify, and validate the preferences and needs to ensure client success.
Develop deep understanding of PaymentVision products.
Maintain awareness of product roadmap and communicate plans to clients in alignment with their goals.
Understand client’s future product requirements.
Maintain the pulse of the client and know when competitors are courting them.
Coordinate the full customer experience from post-sale, implementation, adoption of new services, and ongoing service among various teams within the organization.
Implements and evaluates customized adoption program for each new account.
Serve as primary point of contact for client invoicing questions.
Ensure maximum revenue attainment.
Ensure we are billing correctly.
Position Location, Type, and Work Schedule
This position is a remote position, but the incumbent is preferred to live in the Eastern Standard Time zone (EST). This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m.
Travel
This position requires up to 25% travel. Frequent travel includes outside multiple days and overnight.
Education and Experience Bachelor’s degree.
3-5 yearsexperience in a client management role
3-5 years of experience in payments, financial services, or software as a service
1 to 3 years of experience with queries in SQL and working knowledge of Application Program Interface (APII)
Proven experience in client success, account management, or a related field, with a strong sales orientation
Exceptional communication and interpersonal skills
Ability to understand and anticipate client needs, with a focus on driving revenue growth
Excellent problem-solving and analytical skills
Ability to collaborate effectively with cross-functional teams
Detail-oriented and highly organized
Adept at Microsoft Office Suite
#J-18808-Ljbffr
Email Alert for Client Success Manager jobs in Chicago, IL, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.