Junior Systems Administrator

Memphis, TN, United States

Description & Requirements

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4

Whom We Seek:

- Passion Seekers: You genuinely care about the work that you do and its impact on society.

- Self-Starters: You're a go-getter who isn't afraid to step up and disrupt the status quo.

- Entrepreneurs: You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges.

- Collaborators: You're a great contributor to a high performing team that accomplishes great feats for our clients.

What You Will Do:

The individual must be able to quickly learn new concepts from both a technical and functional perspective and articulate the ongoing issues, their potential root cause, and the planned or implemented solutions to a broad spectrum of audiences including the supporting resources, executive management personnel, and customers. This individual must be able to analyze problems and take accountability for the provided solution. Excellent communication skills and the ability to work as part of a larger team are very important.

- Successful candidate will be involved with problem identification, research, trouble shooting and final resolution of technical problems.

- Assist with ongoing IT projects as needed.

- Primary point of contact for all Tier 1 issues.

- Accurately prioritize, categorize, escalate and manage incidents by impact to business or established SLAs.

- Manage customer expectations to satisfaction.

- Complete various administrative tasks as needed

Required Skills:

- Due to Federal requirements this position requires US citizenship. Additionally, the selected candidate witll be required to pass a government required background investigation (Public Trust).

- Bachelors Degree is required. An Associate's degree plus 2 years of professional experience may be substituted for a Bachelor's degree.

- 1+ years professional experience

- Previous customer service or help-desk experience

- Self-Starter and able to work independently

- Ability to work a flexible schedule

- Experience managing, supporting, monitoring and patching technical applications

- Strong ability to diagnose and resolve alerts, events or issues

- Understanding of common information architecture frameworks

- Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision

- Ability to coordinate across teams to reach an issue resolution

- Knowledge of project management methodologies and techniques

- Good oral and written communication skills, and ability to address conflict with others constructively

- Ability to debug issues based on documentation and logs

- Demonstrated ability to build trusted advisor relationships with clients

Minimum Requirements

TCS217, T1, Band 4

- Experience in leveraging cloud environments (i.e. AWS, etc.)

- Solid understanding of, or prior experience with, administering Linux operating systems

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.