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SpotOn
Chicago, IL, United States
At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for th
Job Source: SpotOnArrive Logistics
Chicago, IL, United States
Who We Are Arrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We're committed to providing employees with a meaningful work experience
Job Source: Arrive LogisticsM1
Chicago, IL, United States
Who we are M1 helps clients build and protect their wealth, day to day and for the long term. Our self-directed platform allows users to invest, borrow, spend and save in one place, using automation to power each user's unique personal strategy. Hundreds of thousands of clients trust us with over $8 billion in assets. As the Finance Super App, we
Job Source: M1Smithbucklin
Chicago, IL, United States
Smithbucklin , a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is looking for a Client Success Manager to join our Information Technology Services (ITS) unit in Chicago . Our ITS unit provides technology strategy delivered via tactical specialty areas to help association
Job Source: SmithbucklinRise25
Chicago, IL, United States
Job Details: Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients and to help with implementing our strategy to help clients to get ROI, clients and strategic partnerships using done-for-you podcasts and content marketing. Being able to work CST/ EST hours is important because the majority of our cli
Job Source: Rise25Autoscribe Corporation
Chicago, IL, United States
Are you a results-driven professional with a knack for driving revenue growth and fostering strong client relationships? Autoscribe, a leading payments processing company, is looking for a dynamic and dedicated Client Success Manager (CSM) to join our team. As a CSM, you will be instrumental in maintaining and growing revenue within a portfolio of
Job Source: Autoscribe CorporationOpus 2
Chicago, IL, United States
The Client Success Manager is the strategic and supportive partner of the client throughout their relationship with Opus 2. The Client Success Manager is the face of Opus 2 to his/her assigned clients, owns and manages the relationship and is deeply focused on building client satisfaction, loyalty and advocacy to ensure long- term retention. Your
Job Source: Opus 2Carefeed inc
Chicago, IL, United States
Position: Client Success Director Job Type: Full-time, on-site (Hybrid/Remote options will be considered) Location: Chicago Position Summary The Client Success Director (CSD) is responsible for onboarding and overseeing the overall success of implementing Carefeed’s solutions to new clients. As the client evolves from a “new” client to an “active”
Job Source: Carefeed incChicago, IL, United States
Life on Our Team
We are a small collaborative team that is passionate about the work we do with families. We are very collegial and supportive of each other. We work as a team, we win as a team, and no one fails on their own. We work to espouse our team values:
People First Results Follow
Engage Courageously
Step Up
Be The Brand
Learn Together
Set the Direction and Walk the Path
We offer:
Starting salary of $70,000 to $90,000 with the opportunity to earn an annual bonus. Compensation is commensurate with experience
Medical, dental, vision, life insurance coverage, and FSA/HSA
401(k) with up to 4% Employer contribution match
Paid Holidays and PTO
Prioritization of work-life balance and flexibility
This is primarily a remote position with monthly in-person team meetings at our Chicago headquarters or company events in the Chicagoland area. Our office is near O'Hare in Triangle Plaza, within walking distance from the CTA Blue Line. The position does require some travel to attend industry events and trade shows.
Only local candidates will be considered at this time.
FBCG as a Firm
Since 1994, The Family Business Consulting Group has worked with over 3,000 enterprising families in 70 countries to achieve one common goal: protect the integrity of the family and the enterprise for future generations. We share a core belief that multi-generational family enterprises are precious and vitally important to the economies and social fabric of the world and deserve the best care and counsel. Our people-centered approach helps families work together more effectively to secure their legacy and continue to grow across generations.
The Role
The Client Services Department is responsible for matching families to the best resource for them to ensure their success across generations. As a Client Success Specialist, you will play a critical role in generating new business opportunities and developing relationships with potential client families. The ideal candidate understands how to identify solutions, can listen well, empathize and build trust with prospects, and genuinely wants to build connections with other people.
The Client Success Specialist will be responsible for identifying and qualifying leads through various methods, including outbound prospecting and inbound lead follow-up. You will also work closely with the Client Services and Marketing departments to expand our reach of connecting with business-owning families.
Responsibilities:
Be the firm’s “first impression” with clients and partners; demonstrate FBCG’s professionalism, culture, and client-service approach from the first interaction and throughout the sales process
Produce and maintain a pipeline of qualified prospects by following up on inbound leads generated through marketing campaigns and conducting outbound prospecting activities (cold calling, email outreach, and other sales activities)
Nurture prospects over time, discover needs, offer relevant resources, and learn where they are in the decision process to advance opportunities in the sales cycle
Utilize targeted and insightful questions to speak knowledgeably with decision makers, provide content and product/service information, and work with prospects to explain how FBCG’s services can address their challenges
Maintain strong knowledge of the organization's products and/or services
Conduct research to understand client needs, pain points, and buying behaviors to determine if FBCG’s services are a good fit for the family
Collaborate with client services and marketing teams to develop and execute strategies to build firm awareness and serve more enterprising families.
Provide ongoing support to client services department throughout the sales process
Attend industry events and trade shows to serve as an FBCG ambassador and build relationships
Provide regular updates and reports to the client services team and management
Keep accurate and up-to-date records of all sales activities in Salesforce
Requirements:
Bachelor's degree in business, marketing, or a related field (liberal arts a plus)
Five or more (5+) years of experience in a consultative sales role
Professional services firm experience
Business and sales acumen
Intellectual curiosity and growth mindset
Strong communication skills (written and oral)
Strong interpersonal skills
Highly organized and detail-oriented
Proven track record of meeting or exceeding sales targets
Ability to work independently and as part of a team
Experience with Salesforce, Hubspot, and other sales tools
Knowledge of the industry and market trends a plus
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Email Alert for Client Success Specialist jobs in Chicago, IL, United States
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