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Network Designs
Alexandria, VA, United States
Job Description: The Service Desk Manager is integral to the operations of the EOIR, ensuring outstanding customer support through effective service desk management. This role requires a person with advanced knowledge and experience in IT helpdesk operations, including Tier 1 and Tier 2 support levels. The Service Desk Manager will be responsible
Job Source: Network DesignsCameron University
Vienna, VA, United States
Responsible for managing day-to-day operation and direct supervision of all Service Desk personnel. Ensure that contract requirements and contract SLAs and performance criteria are met. Supports continual development of the Service Desk function, to include promoting a service-oriented culture and maintaining Service Desk SOPs. Supports interaction
Job Source: Cameron UniversityRandstad
Alexandria, VA, United States
service desk manager. alexandria , virginia posted 2 days ago job details summary $48 - $57 per hour contract bachelor degree category computer and mathematical occupations reference1050857 job details job summary: The IT Service Manager oversees service and business level agreements, manages the Help Desk's service operation management
Job Source: RandstadHumane Society of the United States
Washington, DC, United States
Posted Monday, January 8, 2024 at 5:00 AM The general salary range for this position is $84,000- $101,000. Salary offers will be commensurate with experience, qualifications, skills, training, and education. The Humane Society of the United States (HSUS), the nation’s most effective animal advocacy organization, is seeking a Manager, Service Desk f
Job Source: Humane Society of the United StatesDynamic Solutions Technology LLC
Washington
Job Description Job Description Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time on-site Service Desk Manager . This position is in Washington, DC . Responsibilities: The Service Desk Manager role is responsible for managing the S
Job Source: Dynamic Solutions Technology LLCPiper Companies
McLean, VA, United States
Piper Companies is seeking an experienced Service Desk Manager to join our team . The Service Desk Manager will lead a team of service desk analysts and ensure the delivery of exceptional technical support to internal users. Responsibilities for the Service Desk Manager include: • Manage and oversee the daily operations of the service desk, in
Job Source: Piper CompaniesFawkes IDM
Washington
Job Description Job Description Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printer
Job Source: Fawkes IDMFawkes IDM
Washington, DC, United States
Responsibilities: Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-u
Job Source: Fawkes IDMWashington, DC, United States
Job Description Job Description Responsibilities:
Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk.
Supervising the DC Service Desk team.
Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
Scheduling the firm’s Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.
Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.
Providing career development guidance to staff and recommending training paths.
Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.
Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.
Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.
Reviewing, editing, and maintaining support services knowledge database.
Providing feedback to the Training Manager to ensure training programs meet the needs of the firm’s end users.
Supervising planning and management of location specific projects; i.e., laptop replacement.
Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.
Requirements
Four year college degree required
6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment.
Knowledge and experience with law firm specific applications is required.
Previous employment in a law firm or legal department is preferred.
Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity.
Excellent time management skills.
Flexibility to work additional hours, as necessary
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Service Desk Manager jobs in Washington, DC, United States
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