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Cameron University
Vienna, VA, United States
Responsible for managing day-to-day operation and direct supervision of all Service Desk personnel. Ensure that contract requirements and contract SLAs and performance criteria are met. Supports continual development of the Service Desk function, to include promoting a service-oriented culture and maintaining Service Desk SOPs. Supports interaction
Job Source: Cameron UniversityNetwork Designs
Alexandria, VA, United States
Job Description: The Service Desk Manager is integral to the operations of the EOIR, ensuring outstanding customer support through effective service desk management. This role requires a person with advanced knowledge and experience in IT helpdesk operations, including Tier 1 and Tier 2 support levels. The Service Desk Manager will be responsible
Job Source: Network DesignsRandstad
Alexandria, VA, United States
service desk manager. alexandria , virginia posted may 2, 2024 job details summary $48 - $57 per hour contract bachelor degree category computer and mathematical occupations reference1050857 job details job summary: The IT Service Manager oversees service and business level agreements, manages the Help Desk's service operation managemen
Job Source: RandstadSolvere One/HouseCall
Sterling, VA, United States
About the Company Solvere One has established a top-level brand focusing on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnership, proactively managing technology that proves vital for business productivity and growth while reducing the cost of IT ownersh
Job Source: Solvere One/HouseCallFawkes IDM
Washington, DC, United States
Job Description Job Description Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printers; ensuring timely
Job Source: Fawkes IDMRandstad
Alexandria, VA, United States
service desk manager. alexandria , virginia posted 8 days ago job details summary $48 - $57 per hour contract bachelor degree category computer and mathematical occupations reference1050857 job details job summary: The IT Service Manager oversees service and business level agreements, manages the Help Desk's service operation management
Job Source: RandstadDynamic Solutions Technology LLC
Washington, DC, United States
Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time on-site Service Desk Manager . This position is in Washington, DC . Responsibilities: The Service Desk Manager role is responsible for managing the Service Desk team and associated w
Job Source: Dynamic Solutions Technology LLCSolvere One/HouseCall
Sterling
Job Description Job Description About the Company Solvere One has established a top-level brand focusing on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnership, proactively managing technology that proves vital for business productivity and growth wh
Job Source: Solvere One/HouseCallMcLean, VA, United States
Piper Companies is seeking an experienced Service Desk Manager to join our team . The Service Desk Manager will lead a team of service desk analysts and ensure the delivery of exceptional technical support to internal users.
Responsibilities for the Service Desk Manager include:
• Manage and oversee the daily operations of the service desk, including incident management, request fulfillment, and problem resolution.
• Lead and motivate a team of service desk analysts, providing guidance, coaching, and performance feedback to foster their professional growth.
• Stay informed about industry trends, emerging technologies, and best practices in service desk management, and recommend their adoption where appropriate.
• Manage relationships with external vendors and service providers, ensuring effective coordination and resolution of issues.
Qualifications for the Service Desk Manager include:
• 5+ years of experience in IT service desk management or a similar role.
• Strong knowledge of IT service management (ITSM) frameworks, such as ITIL, and associated best practices.
• Experience with service desk ticketing systems and incident management tools.
• Excellent leadership and people management skills, with the ability to motivate and develop a team.
Compensation for the Service Desk Manager include:
• Salary Range: $110,000/ yr. - $130,000/ yr. (based on experience)
• Full benefits: Paid Holidays, Healthcare, Dental, Vision, 401k
Service Desk Manager jobs in McLean, VA, United States
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