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Fawkes IDM
Washington, DC, United States
Job Description Job Description Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printers; ensuring timely
Job Source: Fawkes IDMRandstad
Alexandria, VA, United States
service desk manager. alexandria , virginia posted 8 days ago job details summary $48 - $57 per hour contract bachelor degree category computer and mathematical occupations reference1050857 job details job summary: The IT Service Manager oversees service and business level agreements, manages the Help Desk's service operation management
Job Source: RandstadCameron University
Vienna, VA, United States
Responsible for managing day-to-day operation and direct supervision of all Service Desk personnel. Ensure that contract requirements and contract SLAs and performance criteria are met. Supports continual development of the Service Desk function, to include promoting a service-oriented culture and maintaining Service Desk SOPs. Supports interaction
Job Source: Cameron UniversityNetwork Designs
Alexandria, VA, United States
Job Description: The Service Desk Manager is integral to the operations of the EOIR, ensuring outstanding customer support through effective service desk management. This role requires a person with advanced knowledge and experience in IT helpdesk operations, including Tier 1 and Tier 2 support levels. The Service Desk Manager will be responsible
Job Source: Network DesignsRandstad
Alexandria, VA, United States
service desk manager. alexandria , virginia posted may 2, 2024 job details summary $48 - $57 per hour contract bachelor degree category computer and mathematical occupations reference1050857 job details job summary: The IT Service Manager oversees service and business level agreements, manages the Help Desk's service operation managemen
Job Source: RandstadHumane Society of the United States
Washington, DC, United States
Posted Monday, January 8, 2024 at 5:00 AM The general salary range for this position is $84,000- $101,000. Salary offers will be commensurate with experience, qualifications, skills, training, and education. The Humane Society of the United States (HSUS), the nation’s most effective animal advocacy organization, is seeking a Manager, Service Desk f
Job Source: Humane Society of the United StatesPiper Companies
McLean, VA, United States
Piper Companies is seeking an experienced Service Desk Manager to join our team . The Service Desk Manager will lead a team of service desk analysts and ensure the delivery of exceptional technical support to internal users. Responsibilities for the Service Desk Manager include: • Manage and oversee the daily operations of the service desk, in
Job Source: Piper CompaniesFawkes IDM
Washington, DC, United States
Responsibilities: Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-u
Job Source: Fawkes IDMWashington
Job Description Job Description Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time on-site Service Desk Manager . This position is in Washington, DC .
Responsibilities:
The Service Desk Manager role is responsible for managing the Service Desk team and associated workload. The successful candidate improves the productivity of the team by reviewing existing processes to identify and resolve process gaps. Reviews/documents work flows to identify practices that can be simplified as well as recommends new tools/services as required. The Service Desk Manager Expertise in troubleshooting core services such as Windows 10, Microsoft O365 applications, HP MFD printers, desktop applications and manage the PC lifecycle and associated tools for the organization. The manager will work with all levels of the organization and must be comfortable presenting to and communicating with various audiences.
Experience Required:
Service Desk Manager possess experience in the day-to-day operation and direct supervision of all Service Desk personnel
Analyze the work of subordinates and take appropriate steps for the retention or other personnel actions.
Creating an effective working relationship with the COR, COTRs, and the CIO management team
Requires experience in the technical areas of telecom circuits, Cisco, Palo Alto, Aruba Wireless and NAC, Nutanix, Citrix, and Azure environments
Troubleshoots, researches, diagnoses, documents, and resolves technical incidents related to MS Windows OS, MS O365 applications, email, VPN connectivity, and hardware/peripheral equipment.
Executing operational, program management, and quality control plans
Remediate PC vulnerabilities as required
Active Directory and Group Policy management experience
Well organized with the ability to coordinate and prioritize multiple tasks simultaneously.
Qualifications Requirements:
Bachelors of Science degree in Computer Science or closely related field
Possess a HDI Support Center Manager certification
A minimum of eight (8) years of service desk/help desk management experience
Active Security Clearance
Desired Qualifications
Excellent communicator
Solid relationship builder
Two of the following IT certifications: CompTIA A+ Certification CompTIA Network+ Certification CompTIA Security+ Certification MCSA: Windows 10 MCSE: Desktop Infrastructure certification
Quality Certification (ITIL, or other)
Service Desk Manager jobs in Washington
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