Vice President Operations

Chicago, IL, United States

Vice President of Operations, Chicago & Surrounding Suburbs

Company: Hopemark Health, a Leading Multi-Clinic Psychiatry Practice

Position Type: Full-Time, Executive

Role

The Vice President of Operations (VP of Operations) is a key leadership role responsible for overseeing the day-to-day operations of our multi-clinic psychiatry practice. This executive will ensure efficient and effective clinic operations, enhance patient care services, and drive the strategic growth and operational excellence of the organization. The VP of Operations will work closely with the executive team, clinic managers, and medical staff to ensure alignment with the company’s mission, vision, and values.

Hopemark Health

At Hopemark Health, our mission is to address the growing need for effective and personalized mental healthcare through novel therapies such as IV Ketamine, Spravato, dTMS and Ketamine assisted psychotherapy. We began our journey as the first psychiatric-led Ketamine clinic in Chicago and have administered over 5000 Ketamine treatments since then. Our clinics offer a best-in-class patient experience that is rooted in evidence-based psychiatric and psychotherapy-led treatments. We are a group of passionate healthcare providers and mental health advocates looking to grow our team and further our mission across the Chicagoland area.

We believe in the power of integrated mental healthcare, the importance of independence, compassion, and accountability in the workplace, and in a community that prioritizes their mental health. You will be a part of a fast-growing industry focused on utilizing the best and most advanced treatments for those in need. If you are looking to expand your career in the mental health industry while improving the lives of those in your community, we are looking for you.

Primary Job Responsibilities

Operational Leadership: Provide strategic and operational leadership to ensure the efficient operation of all clinics, including patient care services, administrative processes, and facility management.

Strategic Planning: Collaborate with the executive team to develop and implement strategic plans that support the growth and sustainability of the practice. Identify opportunities for expansion and service enhancement.

Performance Management: Establish and monitor key performance indicators (KPIs) to assess clinic performance, patient satisfaction, and operational efficiency. Implement improvement initiatives as needed.

Staff Management: Oversee the recruitment, training, and development of clinic managers and administrative staff. Foster a positive and productive work environment that supports professional growth and high performance.

Quality Assurance: Ensure compliance with all regulatory requirements and industry standards. Implement quality assurance programs to maintain the highest standards of patient care and safety.

Financial Oversight: Develop and manage the operational budget, ensuring financial targets are met. Monitor revenue cycle management, optimize billing processes, and control costs.

Patient Experience: Enhance the patient experience by implementing best practices in patient care, streamlining appointment scheduling, and improving patient communication and follow-up.

Technology Integration: Oversee the implementation and utilization of electronic health records (EHR) systems, practice management software, and other technologies to improve operational efficiency and patient care.

Stakeholder Collaboration: Build and maintain strong relationships with key stakeholders, including medical staff, patients, vendors, and community partners.

Human Resources: Oversee Human Resources & payroll for Hopemark’s employees

Acquisitions & New Clinic Openings: Oversee new clinic operations including hiring key staff members and implementation of technology and protocols.

Qualifications:

Education: Bachelor's degree in healthcare administration, Business Administration, or a related field required; master's degree preferred.

Experience: Minimum of 10 years of progressive leadership experience in healthcare operations, preferably in a multi-clinic or outpatient setting. Experience in psychiatry or mental health services is highly desirable.

Skills: Strong leadership, strategic planning, and operational management skills. Excellent communication, interpersonal, and problem-solving abilities.

Knowledge: In-depth understanding of healthcare regulations, accreditation standards, and quality improvement processes. Proficiency in financial management and budgeting.

Technology: Familiarity with EHR systems, practice management software, and other healthcare technologies.

Growth Mindset: candidates have an entrepreneurial and growth mindset with the ability to be innovative, nimble and quick.

Why Join Us:

1. Cutting-Edge Treatments - Hopemark Health utilizes the latest advancements in psychiatric treatments and technologies. This includes novel therapies, telepsychiatry, and digital health tools that can enhance patient outcomes and provide more effective and personalized care.

2. Professional Growth - We offer a forward-thinking environment that allows for continuous learning and professional development. Exposure to groundbreaking research, new treatment methodologies, and advanced diagnostic tools can significantly enhance your expertise and career trajectory.

3. Collaborative Environment - We foster a collaborative and interdisciplinary work culture. This involves working closely with other departments, leadership, Hopemark’s board of directors & providers.

4. Making a Difference – Our team at Hopemark Health is dedicated to making a difference in the lives of our patients and their families and the communities they belong to. You will be making a direct impact on helping patients reclaim their mental health.

At Hopemark Health we believe in and foster diversity, inclusion and equality for our employees, patients, and community. We are an equal opportunity employer. We offer competitive benefits inclusive of:

Health, dental, vision, and life insurance

Employer Match retirement plan

Paid vacation, paid holidays, and other personal time off

Advanced training/career advancement opportunities (CME)

Job Type : Full-time

Salary : 145-160K Base + Bonus

Physical setting:

Medical Office

Supplemental pay types:

Bonus

Incentive Stock Options

Relocation Package available

Relocation package available within the US

How to Apply

Candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to [email protected]. Please include "VP of Operations Application" in the subject line.

For more information on Hopemark Health, please visit: hopemarkhealth.com

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