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Symbiotic Corp.
Dallas, TX, United States
Job Description JOB TITLE: Level 1 IT Analyst DEPARTMENT: Information Technology FLSA: Exempt REPORTS TO: IT Infrastructure Manager SUMMARY: The IT Analyst ensures the day-to-day technology needs of associates are supported across multiple hardware platforms and software suites. Responsibilities include resolving problem requests, providing su
Job Source: Symbiotic Corp.DMI
Dallas, TX, United States
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportatio
Job Source: DMIDMI (Digital Management, Inc.)
Dallas, TX, United States
Help Desk Analyst Job ID 2024-26591 Category Infrastructure Support Location US-TX-Dallas About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-s
Job Source: DMI (Digital Management, Inc.)Methodist Health System
Dallas, TX, United States
Hours of Work : 730a - 6p Days Of Week : Wednesday - Saturday Work Shift : Job Description : Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for
Job Source: Methodist Health SystemBuff City Soap
Dallas
Job Description Job Description SUMMARY The Help Desk Analyst works with users to troubleshoot our technology stack including network, point-of-sale, audio/video as well as other IT devices and systems. The Help Desk Analyst also manages user accounts & permissions across Buff City Soap’s roster of applications, and plays a key role in various t
Job Source: Buff City SoapBuff City Soap Co
Dallas, TX, United States
SUMMARY The Help Desk Analyst works with users to troubleshoot our technology stack including network, point-of-sale, audio/video as well as other IT devices and systems. The Help Desk Analyst also manages user accounts & permissions across Buff City Soap's roster of applications, and plays a key role in various technology rollouts, projects, and i
Job Source: Buff City Soap CoMotion Recruitment
Irving, TX, United States
Job Description Our Client, a leading Home Health company is looking for a Help Desk Analyst for their team. The company has been expanding and looking for experienced personnel to aid in their technological upgrades. This is an opportunity to work for an established and growing company. They are ideally looking for someone with experience in Windo
Job Source: Motion RecruitmentR2 Logistics
Dallas, TX, United States
The Help Desk Tier I Analyst will provide end-user technical support for hardware/software installation/configuration and troubleshooting in a fast-paced environment. This position requires sound knowledge of PC hardware and Windows Operating Systems (Windows 10). The Help Desk Tier I Analyst must be able to prioritize technical issues, while mai
Job Source: R2 LogisticsDallas, TX, United States
With over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.
CBIZ is honored to be the recipient of several national recognitions for 2023:
Best and Brightest Companies to Work for in the Nation
Top Workplaces USA
Top Workplaces - Financial Services Industry
Best and Brightest Companies in Wellness
Great Place to Work Certification
Together, CBIZ and Mayer Hoffman McCann P.C. (MHM) are ranked as one of the top providers of accounting services in the United States. MHM is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services.
Essential Functions and Primary Duties Engage customers via phone or email and create trouble tickets for user support calls. This entails responding to phone calls, emails, and self-service requests in a timely and professional manner.
Open new and dispatch existing tickets to available technicians.
Troubleshoot and address first level support tickets.
Follow up on previously dispatched tickets to ensure first call resolutions are met.
Consistently adhere to defined department policies and procedures for processing, escalating, notifying, and closing tickets.
Gather sufficient information from customers for proper handoff to technicians.
Fully document all information gathered in the ticketing software system during any communication with client.
Strong and consistent communication with internal staff as well as with customers.
Assist with process improvements and service delivery on a continuing basis.
Responsible to maintain relevant certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
Provide off-hours support for emergency calls as a member of an on-call rotation.
Perform tasks as assigned by management.
Preferred Qualifications Previous MSP experience
Experience with Microsoft 365, Windows Workstation, Active Directory
Previous Help Desk experience is a plus
Strong organization and customer service skills
Minimum Qualifications High School Diploma or GED equivalent required
Proficient use of applicable technology
Ability to follow technical instructions and guidelines
Able to work in a team environment
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
Ability to travel as required by business and on-call availability
The annual salary target for this job in this market is $45,000-$60,000. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.
The compensation above is not representative of an employee's total compensation. Beyond income, you have access to: comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program and much more.
The application window is anticipated to close on or before June 30th, 2024.
#LI-HP1 #LI-Remote #CBIZAdvisory
Email Alert for Help Desk Analyst | Level 1 (Remote) jobs in Dallas, TX, United States
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