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Buff City Soap
Dallas
Job Description Job Description SUMMARY The Help Desk Analyst works with users to troubleshoot our technology stack including network, point-of-sale, audio/video as well as other IT devices and systems. The Help Desk Analyst also manages user accounts & permissions across Buff City Soap’s roster of applications, and plays a key role in various t
Job Source: Buff City SoapSymbiotic Corp.
Dallas, TX, United States
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Job Source: Symbiotic Corp.DMI
Dallas, TX, United States
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportatio
Job Source: DMIMethodist Health System
Dallas, TX, United States
Hours of Work : 730a - 6p Days Of Week : Wednesday - Saturday Work Shift : Job Description : Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for
Job Source: Methodist Health SystemDMI (Digital Management, Inc.)
Dallas, TX, United States
Help Desk Analyst Job ID 2024-26591 Category Infrastructure Support Location US-TX-Dallas About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-s
Job Source: DMI (Digital Management, Inc.)R2 Logistics
Dallas, TX, United States
The Help Desk Tier I Analyst will provide end-user technical support for hardware/software installation/configuration and troubleshooting in a fast-paced environment. This position requires sound knowledge of PC hardware and Windows Operating Systems (Windows 10). The Help Desk Tier I Analyst must be able to prioritize technical issues, while mai
Job Source: R2 LogisticsCBIZ
Dallas, TX, United States
With over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ is honored to be the re
Job Source: CBIZR2 Logistics
Dallas
The Help Desk Tier I Analyst will provide end-user technical support for hardware/software installation/configuration and troubleshooting in a fast-paced environment. This position requires sound knowledge of PC hardware and Windows Operating Systems (Windows 10). The Help Desk Tier I Analyst must be able to prioritize technical issues, while maint
Job Source: R2 LogisticsDallas, TX, United States
SUMMARY
The Help Desk Analyst works with users to troubleshoot our technology stack including network, point-of-sale, audio/video as well as other IT devices and systems. The Help Desk Analyst also manages user accounts & permissions across Buff City Soap's roster of applications, and plays a key role in various technology rollouts, projects, and initiatives.
KEY RESPONSIBILITIES
Provide customer support. Review and respond to all software and hardware tickets with an appropriate solution or process.
Where necessary, troubleshoot tickets until an appropriate solution can be identified and applied.
Communicate with users or peers at appropriate intervals to ensure tickets are managed from initial contact through to the closing of each ticket.
Act as product expert. Involved in periodic product evaluations by testing technology during update cycles.
Provide insight and recommendations for product and process improvements based on business needs and firsthand support experience.
Setup and Maintenance. Hardware setup and configuration.
Assist with testing and deploying updates and enhancements.
Other tasks and duties as assigned.
EDUCATION & EXPERIENCE Experience troubleshooting and resolving problems.
1+ years of customer support or retail experience.
SKILLS & ABILITIES Can explain complex technical information to a non-technical person in simple understandable terms.
Can collaborate with stakeholders, gather user needs, and implement processes.
Familiar with Windows operating system and Apple iPads.
Disciplined in time management and task prioritization.
Excellent written and verbal communication skills.
WORKING CONDITIONS & TRAVEL Sedentary work that primarily involves sitting/standing.
Travel: Rarely (Less than 10%).
Hours: Sunday to Thursday 11:00am to 8:00pm
Email Alert for Help Desk Analyst jobs in Dallas, TX, United States
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