Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Zscaler, Inc.
Reston, VA, United States
**Technical Account Manager - Federal** * Reston, VA, USA * Employees can work remotely * Full-time * Department: Customer Services **Company Description** Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange protects thousands of customers fro
Job Source: Zscaler, Inc.The Little Gym of Gaithersburg at Downtown Crown
Herndon, VA, United States
Director of Federal Sales- Herndon, VA Vbrick 10+ years Herndon, VA Full-time Hybrid 3 days ago Director of Federal Sales- Herndon, VA Vbrick 10+ years Herndon, VA Full-time Hybrid 3 days ago About the role Who We Are Vbrick enables organizations to leverage the power of video to engage, empower and
Job Source: The Little Gym of Gaithersburg at Downtown CrownDtex Systems
Washington, DC, United States
We are excited that you’ve taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn’t stop there. We have serious growth plans and that means serious growth opportunities for everyone in our team, whether you’re looking to develop into
Job Source: Dtex SystemsDTEX Systems
Washington, DC, United States
We are excited that you've taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn't stop there. We have serious growth plans and that means serious growth opportunities for everyone in our team, whether you're looking to develop into
Job Source: DTEX SystemsVBrick
Herndon, VA, United States
Who we are: Vbrick enables organizations to leverage the power of video to engage, empower and transform. Our industry leading Rev enterprise video platform is a complete solution for businesses to capture, manage and securely distribute live and on-demand video globally at scale to any device. The world's most widely recognized brands adopt Vbric
Job Source: VBrickVetJobs
Herndon, VA, United States
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required s
Job Source: VetJobsShuffleLabs
Herndon, VA, United States
Direct message the job poster from ShuffleLabs ShuffleLabs’ premier integration Platform-as-a-Service (iPaaS), ShuffleExchange, is a cutting-edge integration product that has a high conversion rate, catalyzing the need and opportunity for an Account Manager to expand ShuffleLabs’. The unique nature of the iPaaS high procurement rate is the reason f
Job Source: ShuffleLabsQualtrics
Washington, DC, United States
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determinati
Job Source: QualtricsHerndon, VA, United States
**Technical Account Manager - Federal**
* Herndon, VA 20170, USA
* Employees can work remotely
* Full-time
* Department: Customer Services
**Company Description**
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across more than 150 data centers globally, the SASE-based Zero Trust Exchange is the worlds largest inline cloud security platform.
**Job Description**
As a Zscaler **Technical Account Manager (TAM)**, you will provide world-class post-sales engineering and professional services support to enterprises and service providers. You will interact with customers using a variety of medium (phone, email, on-site) in a professional and efficient manner. All TAMs are held to the highest industry standards for responsiveness and services provided. The TAM manages the Premium Support relationship and ensures that Zscaler is and continues to be considered a key technology partner within the account. The TAM will work closely with the Field Sales Team to ensure that all Zscaler products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract. The TAM will work toward establishing an excellent working relationship with other members of the Zscaler Team that are active within his/her accounts. As the Zscaler platform integrates with many aspects of the Internet and customer infrastructure, a thorough understanding of Internet protocols and networking beyond HTTP and SMTP is required.
**Responsibilities/What Youll Do:**
* Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Zscaler products and technologies.
* Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Zscaler web and email solutions for customers or service providers.
* Expected to take support escalations from the region and help the Support team from time to time.
* Expected to be available to be on call when contacted by premium support customers for P0/P1 customer-impacting issues during non-operational hours.
* Create and facilitate communication channel between the gold/platinum customer and the product management and engineering teams in Zscaler.
* Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.
* Provide on-site and virtual product training to Premium Support customers.
* Proactively develop and deliver notifications of new Zscaler products and technologies to Premium Support customers
* Proactively monitor reporting information and policy configurations of Zscaler technologies at customer sites and make on-going recommendations
* Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
* Maintain intimate knowledge of all Zscaler products and services
* Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements
**Qualifications**
**Qualifications/Your Background:**
* 4-5 years of account management experience (either pre- or post-sales)
* Experience in implementing/ supporting web security and email security solutions.
* Experience in the high-tech networking and information security industry.
* Committed desire to provide customer satisfaction
* Strong written and verbal communication skills
* In-depth understanding of enterprise networks and infrastructure.
* Strong Troubleshooting and customer management skills is a must.
* In-depth understanding of TCP/IP, including reading packet, captures and general diagnostics is required.
* Understanding of Microsoft Active directory is required.
* Practical understanding of open source system administration: Windows, Linux, FreeBSD is required.
* Experience with FreeBSD and Linux is desired.
* Practical understanding of Internet protocols: HTTP, SMTP, DNS, LDAP, and FTP is required.
* Basic Shell Scripting/Programming Experience (bash, Perl, etc.) is an added advantage.
* SQL experience is an added advantage.
* Understanding of Various routing and switching architectures (Cisco, Juniper, etc.) is an added advantage.
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
#LI-BMZ
**What You Can Expect From Us:**
* An environment where you will be working on cutting edge technologies and architectures
* A fun, passionate and collaborative workplace
* Competitive salary and benefits, including equity
Additional information about Zscaler (NASDAQ: ZS ) is available at .
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Videos To Watch**
Technical Account Manager - Federal
* Herndon, VA 20170, USA
* Full-time
#J-18808-Ljbffr
Email Alert for Technical Account Manager - Federal Herndon, VA Customer Services jobs in Herndon, VA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.