Field Application Engineer
Chicago, IL, United States
A leading developer in the global automation market, Pepperl+Fuchs is looking for an ambitious, conscientious individual to fill its immediate need for a Field Application Engineer in our Factory Automation division.
As a Field Application Engineer , you will be responsible for providing on-site and remote technical and sales support on all products to outside sales. Field service is also possible to end customer and OEMs.
Responsibilities:
Performs on-site technical assistance for the sales force.
Makes field service calls to customers or OEMs.
Takes overflow technical support calls when necessary.
Trains the technical support team to build in-house expertise.
Answers technical support phone and email inquiries.
Provides assistance with application testing and problem-solving.
Assists product managers with complex application or testing problems.
Assists with choosing the correct product for an application.
Interfaces with affiliates to obtain product or customer information as required.
Records service tickets in Siebel (CRM) software and follows up as needed.
Maintains detailed records and prepares communications as needed.
Interacts professionally on a regular basis with staff and the general public.
Develops application software to assist customers to integrate the P+F hardware.
Writes function blocks that are used by customers for easier programming.
Engineers complete systems that include the development of software, hardware and documentation to perform the required customer task.
Assumes additional responsibilities and performs special projects as needed or directed.
Qualifications:
Bachelor's degree in Engineering or other technical area, or related experience.
Minimum 5 years of experience.
If you meet the qualifications above, please apply! We are an Equal Opportunity Employer.
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I understand that if offered a position, I may be required to submit to a pre-employment drug screening as a condition of employment. I also understand that unsatisfactory results from, refusal to cooperate with, or any attempt to affect the results of this pre-employment test will result in a withdrawal of any employment offer or termination of employment if already employed.
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