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Blackstone Talent Group
Reston, VA, United States
Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Customer Support Data Analyst to join our team at our client’s site in Reston, VA. Responsibilities : As a Customer Support-Data Analyst, you will Gather, Clean, Model, Interpret, and Present data findings. Gather: Analysts often collect data themselve
Job Source: Blackstone Talent GroupMarkit Ltd
Washington, DC, United States
Client Services/Customer Support Analyst in US Remote - DC **Client Services/Customer Support Analyst** **Your role** Were looking for a Client Services/Customer Support Associate within the OPIS Division to: * Identify, track and respond to client requests and feedback via the task management system. * Provide troubleshooting and resolutions wi
Job Source: Markit LtdPE GI Solutions
Silver Spring, MD, United States
Do you thrive in a fast-paced and innovative environment? At PE GI Solutions, we foster an environment of contribution, creativity and risk-taking. We strive to unleash the potential in everyone and cultivate a highly engaged, motivated, and committed organization! This is a chance for YOU to become a part of a growing company, focused on patient
Job Source: PE GI SolutionsPE GI Solutions
Silver Spring, MD, United States
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT Support Analyst 2 days ago Requisition ID: 2663 Do you thrive in a fast-paced and innovative environment? At PE GI Solutions, we foster an environment of contribution, creativity and ris
Job Source: PE GI SolutionsCipherStaff
Arlington, VA, United States
Direct hire job. Seeking Support Analyst with software support, project management, business analysis and/or implementation experience highly desired. Hybrid role with office location in Arlington, VA next to Rosslyn metro stop. Office on-site expectations are 3-4 days a week. Pay target range from $60,000 - $80,000 with full benefits but will
Job Source: CipherStaffE-volve Technology Systems, Inc.
Reston, VA, United States
**WelcomeWere Glad to See You** **** **Our Team** Were a customer-oriented team operating in a fast-paced, engaging environment. For over 20 years, E-volve Technology Systems Inc. has been providing high-quality consulting to vital government programs. We are always looking for team-players who are passionate about building strong relationships wit
Job Source: E-volve Technology Systems, Inc.Leidos
Washington, DC, United States
Description Looking for an exciting new step in your IT career? 1901 Group (A Leidos Company) has an exciting IT Customer Support Associate opportunity working onsite at our customer’s headquarters located in Washington, D.C. A highly motivated information professional who is interested in pursuing a career in Information Technology. This person
Job Source: LeidosJtec Consulting
Alexandria, VA, United States
JTEC Consulting LLC focuses on successfully delivering solutions to meet our clients’ most critical needs. Our founding members have decades of experience delivering a wide range of solutions to Air Force and DOD clients. We are a Veteran-Owned Small Business. Security Clearance Requirement: TS/SCI Location Note: On-Site Mark Center Relocation:
Job Source: Jtec ConsultingReston, VA, United States
Customer Support Analyst
Reston, VA 20190
Security Clearance Requirement: TS/SCI CI Poly
Location Note: On-Site Support Required
Position Description:
E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate problems and processes, offering support, analysis, research, and expert advice. Collaboration is at the core of our work, as you'll engage with both government and contractor personnel in a cross-functional setting.
Responsibilities:
Deliver timely on-site support to customers
Provide end-user support and liaise with management on system-related matters
Ensure smooth transaction processing
Develop and troubleshoot sql queries
Demonstrate expertise in federal acquisition processes
Collaborate closely with the program management office team to facilitate end-of-fiscal-year activities
Assist the government customer in monthly account reconciliation
Contribute to the development and updates of Standard Operating Procedures (SOPs) and program documentation as necessary
Provide expert-level support in brown bag sessions for financial system users
Collaborate with stakeholders to identify, analyze, and resolve complex issues efficiently
Monitor and maintain system performance, identifying areas for improvement and implementing solutions
Conduct thorough root cause analysis for recurring issues to prevent future occurrences
Document all support activities, including resolutions, for future reference and knowledge sharing
Coordinate with external vendors and contractors to address technical issues and implement upgrades
Act as a liaison between technical teams and end-users to ensure effective communication and problem resolution
Education and Qualifications:
U.S. citizenship
Current TS/SCI security clearance
Current CI Polygraph or eligibility to obtain CI Polygraph
Proficiency in providing Tier 2-3 Service Desk support
Ability to thrive in a fast-paced environment
Exceptional customer service skills with the ability to multitask
Excellent communication abilities
Capability to spearhead testing initiatives for releases when required
Preferred Experience:
Prior experience as a Budget Analyst supporting federal systems preferred
Familiarity with PeopleSoft Financials or other Government Financial Accounting Systems
Knowledge of Defense Travel transaction processes is a plus
E-volve Technology Systems, Inc. provides Mission Operations, Information Technology Management, and Intelligence Analysis support services to advance National Security and other Federal Government programs within the Department of Defense (DoD), Intelligence, and Civilian government agencies. For more information please visit us at www.e-volvetechsystems.com.
E-volve Technology Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with Form I-9 identity and legal work authorization requirements for Employment Eligibility Verification in accordance the Immigration Reform and Control Act of 1986 (IRCA). E-volve Technology Systems, Inc. offers fair and competitive compensation and benefits to all eligible employees. Salaries are dependent upon a wide range of factors including position requirements, customer/program needs, individual qualifications, education, experience, certification and/or training, location, and other job-related factors.
Please email any questions to: [email protected]
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Email Alert for Customer Support Analyst jobs in Reston, VA, United States
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