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Customer Support Analyst (Financial Accounting System)

Reston, VA, United States

**WelcomeWere Glad to See You**

****

**Our Team**

Were a customer-oriented team operating in a fast-paced, engaging environment. For over 20 years, E-volve Technology Systems Inc. has been providing high-quality consulting to vital government programs.

We are always looking for team-players who are passionate about building strong relationships with our clients. Working for E-volve means being a valued member of a team providing critical assistance to US government organizations and the intelligence community. **Our Culture**

E-volve's culture is people-oriented, with an emphasis on fostering a collaborative workplace and providing world-class customer service. We are proud to be a woman-owned small business with a tight-knit team. There is a reason many of our employees have called E-volve home for over 10 years. **Our Benefits**

We are committed to supporting our employees and their dependents through a generous compensation and benefits program including:

* Competitive salaries

* Paid Time Off

* Excellent health benefits including coverage for medical, dental and vision.

* Annual performance reviews.

* Professional development and training/certifications to meet program requirements.

* Access to discount programs for commercially offered products and services.

* Robust 401K Plan

**Your New Career Awaits**

* Do impactful work alongside like minded, hardworking people

* Use your skills at a company where your contributions are valued and supported

* Make a difference, find community and evolve

**Customer Support Analyst (Financial Accounting System)**

* Reston, VA

* Full Time

* Mid Level

**Customer Support Analyst (Financial Accounting System)**

Reston, VA 20190

**Security Clearance Requirement: TS/SCI CI Poly**

E-volve Technology Systems is hiring a Customer Support Analyst to work in support of a help desk operations environment for an Intelligence Community customer.

**Position description:**

The Customer Support Analyst will p rovide support, analysis, research, and advice into exceptionally complex problems and processes relating to financial and acquisition systems. This position works in a cross-functional team environment with government and contractor personnel.

**Duties and responsibilities including:**

* Timely on-site customer support for users

* End user support and interface management for financial systems

* Support for successful transaction processing

* Query development and troubleshooting

* Knowledge of Federal acquisition processes needed

* Ability to create and facilitate training modules related to the Financial Accounting System, Defense Travel System (DTS), and/or Government Purchasing Card (GPC) processes

* Ability to collaborate with the Financial Accounting System vendor or work independently to troubleshoot complex problems for the customer.

* Ability to develop Standard Operating Procedures (SOPs) that documents processes related to the financial system

* Work closely with the GPC PMO to support end of fiscal year activities

* Assist the GPC PMO and DIA customer with monthly reconciliation of GPC accounts.

* Work well in a team environment

**Education and qualifications:**

* U.S. citizenship

* Current TS/SCI security clearance with CI polygraph

* Junior-mid level PeopleSoft Functional Financials experience

* Ability to provide Tier 2-3 Service Desk support

* Ability to work in a fast paced environment

* Outstanding customer service skills with the ability to multi-task

* Outstanding communication skills

* In depth knowledge in at least 3 of the following modules PO, AP, GL, KK, AR, BI, AM, PC, CA

* Ability to lead testing initiatives for releases as needed

* Experience with PeopleSoft Financials or other Government Financial Accounting System a plus

* Knowledge in the DTS transaction processes is a plus

E-volve Technology Systems provides Mission Operations, Information Technology Management, and Intelligence Analysis support services to advance National Security and other Federal Government programs within the Department of Defense (DoD), Intelligence, and Civilian government agencies. For more information please visit us at www.e-volvetechsystems.com.

*E-volve Technology Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*

*** *** YesNo + a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or

+ a person who was discharged or released from active duty because of a service-connected disability.

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