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Support Technician

Boulder, CO, United States

Come and work with a 2024 USA Top workplace and be a part of our dynamic IT team as a Support Technician for our Boulder, CO headquarters. Aurora Organic Dairy is a vertically integrated organic dairy that is committed to producing products with integrity, from cow to carton to consumer.

Purpose:

The Support Technician will be primarily responsible for the day-to-day company IT needs. The Support Technician's role is to provide a single point of contact for end users to receive support and maintenance within AOD’s desktop computing and multi-site environments.

Essential Responsibilities:

Install, diagnose, repair, and upgrade PC hardware and software for optimal performance.

Troubleshoot issues in person, by phone, or email; collaborate with third-party vendors.

Record service desk inquiries in the ticketing system.

Install and configure IT software and equipment, including desktop PCs, laptops, cell phones, and VOIP systems.

Recommend proactive solutions for upcoming IT needs.

Collaborate with farm staff for routine maintenance scheduling.

Maintain computer inventory and control IT assets.

Conduct new hire office setup and provide hardware and software training.

Work with third-party IT vendors to resolve network and VOIP issues.

Support testing and deployment of new applications and systems.

Execute special projects as requested by IT management.

Populate and update the AOD IT Knowledgebase.

Maintain effective verbal communication skills.

Interact with vendor support to resolve technical issues.

Attend internal training and meetings to stay updated on technology.

Provide back-up support to other IT members.

Participate in on call rotation.

Travel to remote locations

Other duties as assigned

Knowledge & Experience: Bachelor’s degree or equivalent combination of education and experience required.

2+ years’ experience with Office365

2+ years’ experience with Active Directory or Azure Active Directory

2+ years’ experience with Microsoft Windows Operating Systems.

2+ years’ experience with Microsoft Server Operating Systems.

Knowledge of basic WAN/LAN troubleshooting

Technical aptitude for problem solving both software and hardware issues.

Experience resolving Windows-based software and hardware issues, including basic PC and printer troubleshooting.

Knowledge of basic troubleshooting.

Experience providing excellent customer service.

Demonstrate positive, collaborate and professional communications.

Must possess a reliable mode of transportation.

Physical Requirements:

Must be able to follow safety protocols in an industrial and farm environment. Must be able to lift 50 pounds.

Apply

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