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Desktop Support Technician

Broomfield, CO, United States

Desktop Support Technician

Broomfield, CO 80021

SUMMARY: A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work.

JOB DUTIES AND RESPONSIBILITIES:

Provide hardware and software support - In an efficient and professional manner assist user issues like the following: Both Mac and Windows and software knowledge/troubleshooting.

Management of asset Inventory and detailed record keeping is essential.

Some lite Cell phone support.

Customer Service - Assist users in a prompt and courteous manner through the following methods: All Ticket Support using Wolken (Ticket Platform).

Email through Google Mail.

Chat platforms. Google Chat and Slack.

Calls made through Webex Calling.

Video Conferencing through Webex.

Special Projects - Various tasks and other non-technical responsibilities will be required such as the following: Provide Technical training to users through video conferencing or in person.

Create Technical documentation.

Verify and test new software and/or processes.

Assist with placing technical signage around the office when needed.

Possible travel to other locations

QUALIFICATIONS: Experience in a corporate Helpdesk and/or Desktop support environment is preferred.

Consider themselves as "Tech-Savvy" and willing to learn new ideas.

Excellent customer service skills to work effectively with clients.

Understanding of Windows 10 Operating System.

Understanding of Mac OS is a plus.

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

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