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Omni Inclusive
Charlotte, NC, United States
Top Must Have's: Python Oracle or SQL server and Mongo AWS Skills Job Description from HM: Maintenance and automation support analyst with python, oracle, mongo, AWS and Java(good to have) skillset. Add'l Info: Data analytics using Python and SQL server, good analytics skills, flexibility with availability and time.
Job Source: Omni InclusiveFollett Learning
Charlotte, NC, United States
Position Overview: The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technolo
Job Source: Follett LearningWalter P Moore
Charlotte, NC, United States
Responsibilities This Desktop Support role is a new position with our Corporate IT team, where results will matter more than experience. You will be the critical link between IT and the customer and you will be an asset from Day One in a group where everyone is given the opportunity to grow as fast as they show the ability to do so. We are lookin
Job Source: Walter P MooreNR Consulting
Charlotte, NC, United States
Technical Support Analyst Contract Charlotte, NC Job Description: Hardware and Software; Setting up new pcs. A/V break/fix; Network printer breakfix; various other hardware and software break/fix; first line trouble shooting phone and network issues. Qualifications: Knowledge of Windows Vista, XP, Win7, Win10 as well as familiarity with troublesho
Job Source: NR ConsultingAt Home Stores LLC
Charlotte, NC, United States
From $15.00/hour The Customer Support Associate provides customers with a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to completing other tasks as assigned by store management. Key Roles and Responsibilities Provides customers with a positive shopping experience. Perfor
Job Source: At Home Stores LLCAt Home Stores LLC
Charlotte, NC, United States
Job Description From $15.00/hour The Customer Support Associate provides customers with a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to completing other tasks as assigned by store management. Key Roles and Responsibilities Provides customers with a positive shopping ex
Job Source: At Home Stores LLCRandstad US
Charlotte, NC, United States
customer support representative. + charlotte , north carolina + posted today **job details** summary + $19 - $20 per hour + temp to perm + high school + category business and financial operations occupations + referenceAB_4561188 job details Do you have great customer service experience? If you have previous call center experience, thi
Job Source: Randstad USAruza Pest Control
Charlotte, NC, United States
The Customer Success Representative role is the primary contact for the customer support center. This position will act as a liaison between customers and the branch service teams. This role establishes key relationships with new and existing clients in order to offer targeted support and services upon review of the customers' specific needs and co
Job Source: Aruza Pest ControlCharlotte, NC, United States
#LI-Hybrid
We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.
At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.
Do you want to work for an organization whose products truly matter and that can make a real difference? The reality is that as the world's population continues to grow, the agricultural industry needs to scale to meet these growing demands. At AGDATA, we're focused on delivering a greater return for stakeholders throughout the agricultural supply chain. Our efforts are often the difference between financial losses and profitability for farmers, retailers, and distributors. In short, what we do matters! If you want to be a part of this, then this opportunity may be for you:
Position Summary:
AGDATA is currently seeking a Customer Support Analyst for a full-time position. If you love working to support customers via phone (inbound and outbound), service desk ticket processing, are detail-oriented and ready to grow, this might be for you. The Customer Support Analyst will play a critical role in supporting and managing clients. You should be local to our Charlotte office so that you can be trained on-site. Once your training is completed, you can work from home if you prefer and may be asked to come into the office sporadically.
As Customer Support Analyst, you will have the opportunity to...
• Develop an in-depth knowledge of all AGDATA services and solutions that you support.
• Manage high-volume inbound and outbound support channels, including Jira, email and phone
• Provide updates, status and issue completion information to your leadership team.
• Think creatively about ways to improve the customer experience and internal processes
• Escalate tickets to appropriate team members and other departments based on severity and complexity.
• Focus on learning our exciting business and also be provided with very clear career paths to ensure advancement.
29% of our Customer Support Analysts have been promoted in 2021.
• Develop leadership and project management skills.
• Work with a dynamic group of analysts to support a dynamic customer base.
Considering the below some of your characteristics? Get in touch!
• Detail oriented with the ability to set priorities as well as time management skills.
• Analytical - a keen ability to diagnose and resolve customer issues while educating customers on the resolutions.
• Motivated self-starter.
• Proactive attitude toward your work and suggesting improvements to the customer experience.
• Effective communicator via phone and email.
Email Alert for Customer Support Analyst jobs in Charlotte, NC, United States
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