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Omni Inclusive
Charlotte, NC, United States
Top Must Have's: Python Oracle or SQL server and Mongo AWS Skills Job Description from HM: Maintenance and automation support analyst with python, oracle, mongo, AWS and Java(good to have) skillset. Add'l Info: Data analytics using Python and SQL server, good analytics skills, flexibility with availability and time.
Job Source: Omni InclusiveMotion Recruitment Partners LLC
Charlotte, NC, United States
Support Analyst Charlotte, North Carolina Onsite Contract $25/hr - $30/hr A South Jersey manufacturing company is growing and looking to hire a Support Analyst to support their Windows environment. They are looking for someone who has a core background in Microsoft and has some network troubleshooting experience. This role will be heavily focu
Job Source: Motion Recruitment Partners LLCNR Consulting
Charlotte, NC, United States
Technical Support Analyst Contract Charlotte, NC Job Description: Hardware and Software; Setting up new pcs. A/V break/fix; Network printer breakfix; various other hardware and software break/fix; first line trouble shooting phone and network issues. Qualifications: Knowledge of Windows Vista, XP, Win7, Win10 as well as familiarity with troublesho
Job Source: NR ConsultingAGDATA
Charlotte, NC, United States
#LI-Hybrid We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovatio
Job Source: AGDATAWalter P Moore
Charlotte, NC, United States
Responsibilities This Desktop Support role is a new position with our Corporate IT team, where results will matter more than experience. You will be the critical link between IT and the customer and you will be an asset from Day One in a group where everyone is given the opportunity to grow as fast as they show the ability to do so. We are lookin
Job Source: Walter P MooreBank of America
Charlotte, NC, United States
Data Support Sr. Analyst Charlotte, North Carolina;New York, New York Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
Job Source: Bank of AmericaLanceSoft
Charlotte, NC, United States
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software(O365 & Windows Operating systems) and hardware issues(tablets, desktop, and laptop). The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues
Job Source: LanceSoftMotion Recruitment Partners LLC
Charlotte, NC, United States
ETL Production Support Analyst Charlotte, NC Hybrid Contract $46.53/hr - $52.43/hr Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a ETL Production Support Analyst in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is long-
Job Source: Motion Recruitment Partners LLCCharlotte, NC, United States
Position Overview:
The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Resolves clients' questions or problems over the telephone, email and/or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements.
Serves as primary technical support liaison between company and customer.
Keeps customer informed of how and when problems are resolved.
Involved in any additional follow up, testing and troubleshooting.
Responsible for appropriate referral to other support and quality assurance areas.
Ensures a positive, high quality professional service-oriented relationship with the customer by complying with all technical support policies and procedures.
Conveys customer feedback to Technical Support Team Lead.
Work within a team environment to facilitate constant improvements on application and technical resolutions, support team processes and procedures improvements and technical tool(s) improvements.
Participates in internal projects as required.
Qualifications:
Strong interpersonal communication skills and telephone etiquette
Strong business/technical verbal and written communication skills
Experience in a call center environment
Excellent problem solving skills
Ability to analyze issues and use sound judgement
Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment
Intermediate to strong knowledge of XML and Jasper reports.
Experience with relational databases
Ability to work well independently or in a team environment
Strong leadership and organizational skills
2 years with a Student Information System
Experience with ticketing systems for incident tracking, documentation
Continual process Improvement mindset
3-5 years of experience preferred
Email Alert for Tech Support Analyst jobs in Charlotte, NC, United States
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