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Indotronix International Corporation
Austin, TX, United States
Experience 8 Required (at least 3 years) Leadership of a help desk / service desk 8 Required (at least 2 years) Experience developing process / training documentation 8 Required (at least 2 years) Experience researching and resolving escalated problems, including the most complex and/or critical customer issues. 2 Preferred Experience gathering
Job Source: Indotronix International CorporationInfojini
Austin, TX, United States
Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product feat
Job Source: InfojiniAllied Consultants (Texas)
Austin, TX, United States
Overview Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Product Support Analyst to be a key resource on a technical services team. Allied Consultants offers its family of consultants excellent rate
Job Source: Allied Consultants (Texas)Cleantech Ventures, Inc
Austin
Title : Product Support Analyst (HHSC) Location : Austin, TX, 78751 Duration : 2+ Months contract job Level Description Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific info...
Job Source: Cleantech Ventures, IncIDR Healthcare
Austin, TX, United States
IDR is seeking a Product Support Analyst to join one of our top clients in Austin, TX. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the Product Support Analyst: In this position the employee understands supporting the external u
Job Source: IDR HealthcareLMG Technology Services LLC
Austin, TX, United States
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years | Required/Preferred | Experience ---|---|--- 4 | Required | Experience with help desk / service desk services. 4 | Required | Experience
Job Source: LMG Technology Services LLCMMC Group
Austin, TX, United States
Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have ext
Job Source: MMC GroupThe Midtown Group
Austin, TX, United States
Our municipality client is hiring a remote Product Support Analyst at $60/hour (W2) to support their office in Austin, TX. Responsibilities: - Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. - Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve p
Job Source: The Midtown GroupAustin, TX, United States
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
Level Description
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
• Take calls (incidents and requests for information) from external users (mostly medical providers) of the Texas Unified Licensure Information Portal (TULIP) system and document in HHSC's BMC Helix system.
• Resolve incidents according to documented processes and procedures if possible. Otherwise, route to appropriate program and/or IT support organizations. Document actions taken.
• Propose updates to process and procedures documentation to ensure future calls can be handled more efficiently.
• Monitor open tickets and escalate as necessary to ensure resolution Years Required/Preferred Experience 4 Required Experience with help desk / service desk services. 4 Required Experience with help desk software (e.g. ticketing systems, knowledge bases). 4 Required (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) 4 Required (at least 2) High-level knowledge of information technology systems and best practices. 4 Required (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) 4 Required (at least 2) Experience working with SharePoint Lists. 4 Required (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. 4 Required (at least 2) Experience with call handling. 2 Preferred Experience with Remedy / BMC Helix.
Email Alert for Product Support Analyst jobs in Austin, TX, United States
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