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Infojini
Austin, TX, United States
Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product feat
Job Source: InfojiniLMG Technology Services LLC
Austin, TX, United States
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years | Required/Preferred | Experience ---|---|--- 4 | Required | Experience with help desk / service desk services. 4 | Required | Experience
Job Source: LMG Technology Services LLCThe Midtown Group
Austin, TX, United States
Our municipality client is hiring a remote Product Support Analyst at $60/hour (W2) to support their office in Austin, TX. Responsibilities: - Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. - Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve p
Job Source: The Midtown GroupEducation Service Center Region 13
Austin, TX, United States
Position Type: Leadership/Program Lead/Program Manager Date Posted: 5/8/2024 Location: Education Service Center Region 13 - 306 District: Education Service Center Region 13 - website Title: IT Support Analyst Reports To: Information Technology Coordinator Salary: This is a full-time, 12-month position at 232 days with a salary range of $70,739
Job Source: Education Service Center Region 13CyberTec
Austin, TX, United States
Role: IT Support Analyst 6+ months with extension This is a 100% onsite role. Location - Austin TX Rate : $55-60/hr.c2c NOTE : Austin and willing/able to drive to various site locations within Austin throughout the day. There is no mileage reimbursement. Key Activities/Responsibilities: Assist in installs, maintains and provides technical sup
Job Source: CyberTecVisa
Austin, TX, US
Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable,
Job Source: VisaVarian Medical Systems
Austin, TX, United States
Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers, res
Job Source: Varian Medical SystemsFindhelp, A Public Benefit Corporation
Austin, TX, United States
We're changing the way people connect to social care. At findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local,
Job Source: Findhelp, A Public Benefit CorporationAustin, TX, United States
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
Level Description
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
• Take calls (incidents and requests for information) from external users (mostly medical providers) of the Texas Unified Licensure Information Portal (TULIP) system and document in HHSC's BMC Helix system.
• Resolve incidents according to documented processes and procedures if possible. Otherwise, route to appropriate program and/or IT support organizations. Document actions taken.
• Propose updates to process and procedures documentation to ensure future calls can be handled more efficiently.
• Monitor open tickets and escalate as necessary to ensure resolution Years Required/Preferred Experience 4 Required Experience with help desk / service desk services. 4 Required Experience with help desk software (e.g. ticketing systems, knowledge bases). 4 Required (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) 4 Required (at least 2) High-level knowledge of information technology systems and best practices. 4 Required (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) 4 Required (at least 2) Experience working with SharePoint Lists. 4 Required (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. 4 Required (at least 2) Experience with call handling. 2 Preferred Experience with Remedy / BMC Helix.
Email Alert for Product Support Analyst jobs in Austin, TX, United States
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